# BJP Home Support Limited

BJP Home Support Limited is a CQC-regulated home-care agency in Guisborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 11/10/2017

## Practical info

- Postcode: TS14 6BS
- Registered manager: Wells, Hayley
- Local authority: Redcar and Cleveland
- Region: North East
- City: Guisborough
- Last CQC check: 12/May/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-05-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-12

### Other

- Finding
  - Evidence: Strong partnership working with local authority, healthcare professionals and community organisations.
  - Published: 2023-05-12
- Finding
  - Evidence: Positive staff culture with employee assistance programme, Christmas bonuses and long-service awards.
  - Published: 2023-05-12
- Finding
  - Evidence: Effective governance with regular audits covering medications, health and safety, care plans and infection control.
  - Published: 2023-05-12
- Finding
  - Evidence: Visible, approachable management that engaged people, families, staff and external professionals.
  - Published: 2023-05-12
- Finding
  - Evidence: Strong staff training programme tailored to individual needs, with supervisions, appraisals and competency checks.
  - Published: 2023-05-12
- Finding
  - Evidence: Person-centred care plans reflected individual needs, likes, dislikes and communication preferences.
  - Published: 2023-05-12
- Finding
  - Evidence: Medicines managed safely with audits, trained staff, and best-interest decisions for those lacking capacity.
  - Published: 2023-05-12
- Finding
  - Evidence: Staff recruited safely with full pre-employment checks including DBS, references and employment histories.
  - Published: 2023-05-12
- Finding
  - Evidence: Care plans and risk assessments were clear, detailed and robust, guiding staff to mitigate risks effectively.
  - Published: 2023-05-12
- Finding
  - Evidence: Staff knew people well and protected them from abuse; people reported feeling safe and respected.
  - Published: 2023-05-12

### responsive

- Finding
  - Social inclusion and community engagement
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-12
- Finding
  - Using medicines safely
  - Published: 2023-05-12
- Finding
  - Staffing and recruitment
  - Published: 2023-05-12
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-05-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-12

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-05-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-12
- Finding
  - Regulatory notifications to CQC
  - Published: 2021-10-30
- Finding
  - Staff development and retention
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance
  - Published: 2021-10-30
- Finding
  - Leadership and management culture
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-300465513

HomeCare Compass is an independent guide and is not affiliated with the CQC.