# Elliott Residential Care Home

*Operated by Elliott Care Home Ltd.*

Elliott Residential Care Home is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 21/09/2023

## Practical info

- Postcode: LE2 1AD
- Registered manager: Trivedi, Shital
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 21/Sep/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Regular residents' meetings and relative surveys promoting engagement and involvement.
  - Published: 2023-09-21
- Finding
  - Evidence: Systems to learn from incidents with detailed review meetings and records of triggers and outcomes.
  - Published: 2023-09-21
- Finding
  - Evidence: Effective partnership working with external health and social care professionals.
  - Published: 2023-09-21
- Finding
  - Evidence: Registered manager open, approachable, and praised unanimously by people, relatives, and staff.
  - Published: 2023-09-21
- Finding
  - Evidence: Culturally diverse staff team speaking multiple languages, supporting people in their first language and respecting equality characteristics.
  - Published: 2023-09-21
- Finding
  - Evidence: Positive, person-centred culture with staff supporting people to achieve personal aspirations and maintain independence.
  - Published: 2023-09-21
- Finding
  - Evidence: Staff knowledgeable about people's needs, safeguarding, and MCA/DoLS principles; consent sought before providing support.
  - Published: 2023-09-21
- Finding
  - Evidence: Sufficient staffing levels with on-call procedures; reduced reliance on agency staff through overseas recruitment.
  - Published: 2023-09-21
- Finding
  - Evidence: Safe recruitment checks completed including overseas staff, DBS checks, references and employment history.
  - Published: 2023-09-21
- Finding
  - Evidence: Medicines management significantly improved: correct ordering, storage, administration, staff training and competency assessments all in place.
  - Published: 2023-09-21
- **record_keeping** _(minor)_
  - Evidence: care records required further development to ensure all information was included in people's care plans. Care plans were under review at the time of our inspection.
  - Published: 2023-09-21
- **governance** _(moderate)_
  - Evidence: We found environmental audits required further development...broken wall mirror, toilet seats, dirty bath-mats and a window dressing that needed replacement. These had not been identified in audits.
  - Published: 2023-09-21
- **care_planning** _(moderate)_
  - Evidence: Positive behaviour support plans required further development to ensure people received safe, effective support.
  - Published: 2023-09-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-21
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-21
- Finding
  - Staffing and recruitment
  - Published: 2023-09-21
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2023-09-21
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-02
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-21
- Finding
  - Continuous learning and improving care
  - Published: 2023-09-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-09-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-21
- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2023-03-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-02
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3004022901

HomeCare Compass is an independent guide and is not affiliated with the CQC.