# Continuum Care (Cornwall)

*Operated by First Call Care Solutions Limited.*

Continuum Care (Cornwall) is a CQC-regulated home-care agency in Penryn.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/03/2023

## Practical info

- Postcode: TR10 8BD
- Registered manager: Winder, Denis
- Local authority: Cornwall
- Region: South West
- City: Penryn
- Last CQC check: 25/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service proactively ceased accepting new domiciliary packages to protect quality of existing care
  - Published: 2023-03-25
- Finding
  - Evidence: Collaborative working with health professionals and families, with secure messaging systems keeping relatives informed
  - Published: 2023-03-25
- Finding
  - Evidence: Effective quality assurance systems including unannounced spot checks, regular supervision, and team meetings
  - Published: 2023-03-25
- Finding
  - Evidence: Responsive complaints handling with people and relatives reporting issues were resolved promptly
  - Published: 2023-03-25
- Finding
  - Evidence: Robust risk assessment and positive behaviour management techniques tailored to individual needs
  - Published: 2023-03-25
- Finding
  - Evidence: Effective safeguarding systems with good staff understanding of local procedures and financial abuse protections
  - Published: 2023-03-25
- Finding
  - Evidence: Strong person-centred culture with staff matching to individual personalities and interests, enabling people to live fulfilling, independent lives
  - Published: 2023-03-25
- Finding
  - Evidence: Supported living service was well staffed with consistent shift coverage and positive outcomes for people with learning disabilities
  - Published: 2023-03-25
- **governance** _(minor)_
  - Evidence: In relation to a recent incident, required notification paperwork had been completed but not received by the commission.
  - Published: 2023-03-25
- **staffing_levels** _(moderate)_
  - Evidence: The service was experiencing some difficulties in recruiting staff who were able to drive to join the domiciliary care team. As a result, the provider was not currently taking on additional packages.
  - Published: 2023-03-25
- **missed_or_late_visits** _(minor)_
  - Evidence: Missed visits had occurred infrequently. The most recent missed visit had occurred out of office hours when a staff member had misread their rota.
  - Published: 2023-03-25
- **medication_management** _(minor)_
  - Evidence: Where information had been transcribed onto MAR charts by staff, this information had not been consistently checked to ensure its accuracy.
  - Published: 2023-03-25

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-25
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-25
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-03-25
- Finding
  - Supporting people to develop and maintain relationships, follow interests and take part in activities
  - Published: 2023-03-25

### safe

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-25
- Finding
  - Using medicines safely
  - Published: 2023-03-25
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-25
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-25
- Finding
  - Staffing and recruitment
  - Published: 2023-03-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-25
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-25
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3003638919

HomeCare Compass is an independent guide and is not affiliated with the CQC.