# Miss Sunita Larka t/a Direct Care and Support Services

*Operated by Miss Sunita Larka.*

Miss Sunita Larka t/a Direct Care and Support Services is a CQC-regulated home-care agency in Carshalton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/03/2023

## Practical info

- Postcode: SM5 4HS
- Registered manager: Gopee, Manraz
- Local authority: Sutton
- Region: London
- City: Carshalton
- Last CQC check: 08/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnership working with local authorities, NHS, mental health services, ICBs, colleges and employers.
  - Published: 2023-03-08
- Finding
  - Evidence: Person-centred care plans; people empowered through college, employment and activities; staff knew people well.
  - Published: 2023-03-08
- Finding
  - Evidence: Regular residents' and staff meetings, feedback surveys twice yearly, and social media for communication.
  - Published: 2023-03-08
- Finding
  - Evidence: Governance improved with robust audits and prompt action on concerns; CQC notifications made as required by law.
  - Published: 2023-03-08
- Finding
  - Evidence: MCA compliance demonstrated with capacity assessments, best interest decisions and clear records.
  - Published: 2023-03-08
- Finding
  - Evidence: People felt safe; safeguarding training provided annually; manager understood reporting responsibilities.
  - Published: 2023-03-08
- Finding
  - Evidence: Robust recruitment processes including service user and family involvement in interviews.
  - Published: 2023-03-08
- Finding
  - Evidence: Incidents reported clearly with lessons learnt discussed at manager and staff meetings.
  - Published: 2023-03-08
- Finding
  - Evidence: Infection control well managed; staff trained in infection control and food hygiene; relatives praised cleanliness.
  - Published: 2023-03-08
- Finding
  - Evidence: Medicines management safe with best-practice records, improved checks including for expired medicines.
  - Published: 2023-03-08
- Finding
  - Evidence: Risk assessments improved with clear guidance for staff; electronic care planning system introduced ensuring reliable, up-to-date records.
  - Published: 2023-03-08

### safe

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-08
- Finding
  - Staffing and recruitment
  - Published: 2023-03-08
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-08
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-08
- Finding
  - Using medicines safely
  - Published: 2023-03-08
- Finding
  - Assessing risk, safety monitoring and management; safeguarding from abuse
  - Published: 2023-03-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-08
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2023-03-08
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2023-03-08
- Finding
  - Managers and staff understanding roles, quality performance, risks and regulatory requirements
  - Published: 2023-03-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-300185842

HomeCare Compass is an independent guide and is not affiliated with the CQC.