# Spring Consult UK Ltd

Spring Consult UK Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/06/2022

## Practical info

- Postcode: SE11 6EE
- Registered manager: Rashid, Rukhsana
- Local authority: Lambeth
- Region: London
- City: London
- Last CQC check: 30/Jun/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Duty of Candour applied appropriately and feedback used to improve service
  - Published: 2022-06-30
- Finding
  - Evidence: Strong partnership working with healthcare professionals and CCG
  - Published: 2022-06-30
- Finding
  - Evidence: Quality assurance processes including audits, supervisions, appraisals and spot checks
  - Published: 2022-06-30
- Finding
  - Evidence: Good leadership with shared responsibilities and clear management structure
  - Published: 2022-06-30
- Finding
  - Evidence: Robust recruitment processes including DBS checks and electronic flagging for renewals
  - Published: 2022-06-30
- Finding
  - Evidence: Effective infection prevention and control measures, including COVID-19 practices
  - Published: 2022-06-30
- Finding
  - Evidence: Medicines were managed as prescribed and in line with national guidance
  - Published: 2022-06-30
- Finding
  - Evidence: Care plans and risk assessments provided detailed information including complex healthcare, nutrition and mobility needs
  - Published: 2022-06-30
- Finding
  - Evidence: Staff knew people well and had training to understand individual nursing and care needs
  - Published: 2022-06-30
- **communication_with_families** _(minor)_
  - Evidence: Better communication would improve things. Better communication with both the family and to the carers.
  - Published: 2022-06-30
- **care_planning** _(minor)_
  - Evidence: staff were not provided with individualised guidance on how to support people safely in the event of a fire in their homes.
  - Published: 2022-06-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-30
- Finding
  - Using medicines safely
  - Published: 2022-06-30
- Finding
  - Staffing and recruitment
  - Published: 2022-06-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-30
- Finding
  - Continuous learning and improving care
  - Published: 2022-06-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-30
- Finding
  - Planning and promoting person-centred, high-quality care; Duty of Candour
  - Published: 2022-06-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2998636433

HomeCare Compass is an independent guide and is not affiliated with the CQC.