# Yewtree Avenue

*Operated by Blueboard Care Services Ltd.*

Yewtree Avenue is a CQC-regulated home-care agency in Dagenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 25/03/2023

## Practical info

- Postcode: RM10 7FN
- Registered manager: Oyerokun, Elizabeth
- Local authority: Barking and Dagenham
- Region: London
- City: Dagenham
- Last CQC check: 25/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: CQC notifications now submitted appropriately, resolving previous regulatory breach.
  - Published: 2023-04-12
- Finding
  - Evidence: Provider demonstrated duty of candour; complaints investigated and addressed openly.
  - Published: 2023-04-12
- Finding
  - Evidence: Lessons learned from incidents; accidents discussed in team meetings and supervision.
  - Published: 2023-04-12
- Finding
  - Evidence: Staff recruitment included DBS checks, identity verification, and reference checks.
  - Published: 2023-04-12
- Finding
  - Evidence: Infection control measures were strong, with adequate PPE stock and spot-check monitoring.
  - Published: 2023-04-12
- Finding
  - Evidence: Robust safeguarding systems in place; staff trained to recognise and report abuse.
  - Published: 2023-04-12
- Finding
  - Evidence: Risk assessments now completed correctly with relevant person-centred information.
  - Published: 2023-04-12
- Finding
  - Evidence: Medicines management improved since last inspection; provider no longer in breach of Regulation 12.
  - Published: 2023-04-12
- **communication_with_families** _(moderate)_
  - Evidence: The office staff are diabolical. I ring them up to cancel a restart, and they don't listen. They just don't listen. They answer calls quickly but get it all wrong!
  - Published: 2023-04-12
- **person_centred_care** _(moderate)_
  - Evidence: I've phoned the office and told them the new staff are untrained and don't know what to do. Sometimes, I don't think that there is any point in complaining to the office.
  - Published: 2023-04-12
- **governance** _(critical)_
  - Evidence: The provider had not planned travel time for more than 60% of their calls, which may impact on why staff would be late or leave calls before they should.
  - Published: 2023-04-12
- **missed_or_late_visits** _(critical)_
  - Evidence: 36% of these calls were later than 15 minutes, with 1829 calls showing as later than 45 minutes. 1103 calls showed as short calls, where staff stayed for less than half the time allocated.
  - Published: 2023-04-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-12
- Finding
  - Systems and processes to safeguard people; Learning lessons when things go wrong
  - Published: 2023-04-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-12
- Finding
  - Using medicines safely
  - Published: 2023-04-12
- Finding
  - Staffing and recruitment
  - Published: 2023-04-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-12
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2023-04-12
- Finding
  - Duty of candour
  - Published: 2023-04-12
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2023-04-12
- Finding
  - Managers and staff being clear about their roles; Continuous learning and improving care
  - Published: 2023-04-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2996088719

HomeCare Compass is an independent guide and is not affiliated with the CQC.