# Comfort Call West Yorkshire

*Operated by Comfort Call Limited.*

Comfort Call West Yorkshire is a CQC-regulated home-care agency in Bradford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/03/2020

## Practical info

- Postcode: BD4 9SW
- Registered manager: Morgan, Rabia
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Bradford
- Last CQC check: 11/Mar/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Time constraints limiting meaningful interaction
  - Published: 2024-08-13
- Finding
  - Privacy, dignity and confidentiality
  - Published: 2024-08-13
- Finding
  - Staff attitude and empathy
  - Published: 2024-08-13

### effective

- Finding
  - Access to healthcare professionals
  - Published: 2024-08-13
- Finding
  - Nutrition and hydration support
  - Published: 2024-08-13
- Finding
  - Staff induction and training
  - Published: 2024-08-13
- Finding
  - Mental Capacity Act compliance
  - Published: 2024-08-13

### Other

- Finding
  - Evidence: Lessons learned from incidents were identified and shared with the staff team.
  - Published: 2024-08-13
- Finding
  - Evidence: Service worked in partnership with GPs, district nurses and local authority teams.
  - Published: 2024-08-13
- Finding
  - Evidence: Staff demonstrated empathy, dignity and respect towards people they supported.
  - Published: 2024-08-13
- Finding
  - Evidence: Care records were person-centred, reviewed regularly and contained detailed risk assessments.
  - Published: 2024-08-13
- Finding
  - Evidence: Staff received regular training, supervisions and four annual field-based performance assessments.
  - Published: 2024-08-13
- Finding
  - Evidence: New staff completed a structured induction programme including knowledge checks and observed assessments.
  - Published: 2024-08-13
- Finding
  - Evidence: Effective infection prevention and control practices with PPE available for all staff.
  - Published: 2024-08-13
- Finding
  - Evidence: Staff received face-to-face medicines training and annual field-based competency assessments.
  - Published: 2024-08-13
- Finding
  - Evidence: Recruitment of staff was safe across all five staff files reviewed.
  - Published: 2024-08-13
- **supervision_appraisal** _(minor)_
  - Evidence: a report dated 17 October 2018 noted 'complete out of date supervisions and appraisals'.
  - Published: 2024-08-13
- **consent_capacity** _(moderate)_
  - Evidence: a person whose medicines were kept securely so the person could not access them. We checked their care records but there was no evidence an assessment of capacity had been completed.
  - Published: 2024-08-13

### responsive

- Finding
  - Care record reviews
  - Published: 2024-08-13
- Finding
  - Person-centred care planning
  - Published: 2024-08-13
- Finding
  - Complaints handling and feedback system
  - Published: 2024-08-13

### safe

- Finding
  - Infection prevention and control
  - Published: 2024-08-13
- Finding
  - Risk assessments
  - Published: 2024-08-13
- Finding
  - Medicines management
  - Published: 2024-08-13
- Finding
  - Staff recruitment
  - Published: 2024-08-13
- Finding
  - Missed call monitoring system
  - Published: 2024-08-13
- Finding
  - Call scheduling and consistency of care workers
  - Published: 2024-08-13

### well_led

- Finding
  - Registered manager in post
  - Published: 2024-08-13
- Finding
  - Audit and quality monitoring
  - Published: 2024-08-13
- Finding
  - Action on annual survey findings
  - Published: 2024-08-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2989610721

HomeCare Compass is an independent guide and is not affiliated with the CQC.