# The Care Bureau Ltd - Domiciliary Care - Rugby

*Operated by The Care Bureau Limited.*

The Care Bureau Ltd - Domiciliary Care - Rugby is a CQC-regulated home-care agency in Rugby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/04/2019

## Practical info

- Postcode: CV21 3AE
- Registered manager: Bonsey, Tracy
- Local authority: Warwickshire
- Region: West Midlands
- City: Rugby
- Last CQC check: 27/Apr/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff morale was high with strong team culture and accessible management support at all times
  - Published: 2020-01-29
- Finding
  - Evidence: Provider quality auditor conducted regular sampling checks of electronic daily notes to identify concerns early
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints were investigated and resolved to complainants' satisfaction with learning fed back to staff
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager and supervisors provided hands-on cover during staff absences to maintain continuity
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received structured induction including Care Certificate, classroom and hands-on training, and shadowing for 2–5 weeks
  - Published: 2020-01-29
- Finding
  - Evidence: Strong recruitment process with DBS checks and reference checks completed before staff worked independently
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred 'This is me' care plan format captured preferences, religion, likes/dislikes and outcome expectations
  - Published: 2020-01-29
- Finding
  - Evidence: Electronic call scheduling and GPS log-in system ensured real-time monitoring of call attendance
  - Published: 2020-01-29
- Finding
  - Evidence: Robust medicines administration system using MARs, body maps and running totals to ensure safe medication management
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe with regular, consistent care staff who knew them well and arrived on time
  - Published: 2020-01-29
- Finding
  - Evidence: The provider worked in partnership with local police and community services to support people's wider safety.
  - Published: 2019-07-10
- Finding
  - Evidence: Effective infection control measures were in place with adequate PPE supplied to staff.
  - Published: 2019-07-10
- Finding
  - Evidence: The provider employed a dedicated auditor and maintained action plans to drive continuous improvement.
  - Published: 2019-07-10
- Finding
  - Evidence: Staff received comprehensive induction, regular supervision, spot checks, and ongoing training and development.
  - Published: 2019-07-10
- Finding
  - Evidence: Robust recruitment checks including DBS and reference checks were completed for all staff.
  - Published: 2019-07-10
- Finding
  - Evidence: A call monitoring system alerted the registered manager when staff were running late, reducing risk of missed calls.
  - Published: 2019-07-10
- Finding
  - Evidence: Medicines were managed safely with individual care plans and competency-checked staff.
  - Published: 2019-07-10
- Finding
  - Evidence: People told us they felt safe with staff who visited them in their home and staff knew them well.
  - Published: 2019-07-10
- **missed_or_late_visits** _(minor)_
  - Evidence: Some people commented on inconsistent or late calls. In response, the registered manager had reviewed the timing of their scheduled calls.
  - Published: 2019-07-10
- **care_planning** _(minor)_
  - Evidence: Where the provider had received advice regarding the consistency of food and drinks from professionals, this was not available on the person's records for staff to review.
  - Published: 2019-07-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2986231991

HomeCare Compass is an independent guide and is not affiliated with the CQC.