# ASL

*Operated by Alexander's Supported Living Ltd.*

ASL is a CQC-regulated home-care agency in Farnborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/06/2018

## Practical info

- Postcode: GU14 6DA
- Local authority: Hampshire
- Region: South East
- City: Farnborough
- Last CQC check: 09/Jun/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy and dignity
  - Published: 2021-10-30
- Finding
  - Involvement in care decisions
  - Published: 2021-10-30
- Finding
  - Kindness, respect and compassion
  - Published: 2021-10-30

### effective

- Finding
  - Mental Capacity Act compliance and consent
  - Published: 2021-10-30
- Finding
  - Multi-agency working and healthcare access
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration support
  - Published: 2021-10-30
- Finding
  - Staff induction, training and supervision
  - Published: 2021-10-30
- Finding
  - Needs assessment and care planning
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Accessible Information Standard compliance with easy-read versions of complaints, safeguarding, and advocacy information.
  - Published: 2021-10-30
- Finding
  - Evidence: Quality assurance processes included monthly registered manager reports, six-monthly operations manager audits, and annual satisfaction surveys showing high satisfaction.
  - Published: 2021-10-30
- Finding
  - Evidence: Open and transparent culture promoted by the registered manager, with an open-door policy for both staff and people using the service.
  - Published: 2021-10-30
- Finding
  - Evidence: Personalised care plans included mental health relapse triggers, keyworker arrangements, and individual outcome-focused goals.
  - Published: 2021-10-30
- Finding
  - Evidence: People were highly involved in the service, co-producing newsletters, mental health awareness events, and a community pantomime.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received induction, regular one-to-one supervision, observed practice assessments, and annual appraisals; 11 of 13 care staff held or were studying for a professional qualification.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines management was thorough, with trained staff, completed MARs, weekly audits, and secure storage arrangements.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing numbers with flexible deployment to cover additional calls and unforeseen absences.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care arrangements
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Activities and community engagement
  - Published: 2021-10-30
- Finding
  - Person-centred care planning and keyworker model
  - Published: 2021-10-30

### safe

- Finding
  - Incident recording and learning
  - Published: 2021-10-30
- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Safeguarding processes and training
  - Published: 2021-10-30

### well_led

- Finding
  - Partnership working
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance
  - Published: 2021-10-30
- Finding
  - People and staff engagement
  - Published: 2021-10-30
- Finding
  - Leadership culture and management structure
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2983783070

HomeCare Compass is an independent guide and is not affiliated with the CQC.