# Home Instead Central Hampshire

*Operated by Eminent Care Limited.*

Home Instead Central Hampshire is a CQC-regulated home-care agency in Alresford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/10/2017

## Practical info

- Postcode: SO24 9EZ
- Registered manager: Proctor, Alyson
- Local authority: Hampshire
- Region: South East
- City: Alresford
- Last CQC check: 12/Oct/2017 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Communication and person-centred approach
  - Published: 2021-10-30
- Finding
  - Compassion and going the extra mile
  - Published: 2021-10-30

### effective

- Finding
  - Health needs and healthcare professional liaison
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration support
  - Published: 2021-10-30
- Finding
  - Consent and Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Staff induction and training
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Well-defined management structure with visible, accessible leadership and robust quality assurance processes.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred training tailored to individual conditions of people each staff member cared for.
  - Published: 2021-10-30
- Finding
  - Evidence: Consistent staffing with staff matched to people by background and interests; minimum one-hour care calls.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong community links including Dementia Friends Sessions, dementia-friendly cinema and Singing for Fun groups.
  - Published: 2021-10-30
- Finding
  - Evidence: Positive risk-taking culture enabling people to remain at home in accordance with their wishes.
  - Published: 2021-10-30
- Finding
  - Evidence: Personalised and creative communication methods used, including bespoke visual prompts for people living with dementia.
  - Published: 2021-10-30
- Finding
  - Evidence: Thorough 12-week induction programme with face-to-face training, mentoring and observed practice assessments.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff described as extremely caring, kind and compassionate; 94% of people felt staff went the 'extra mile' to make a positive difference.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: these audits and resulting actions were not documented, which would have demonstrated which files had been audited and what actions had been taken.
  - Published: 2021-10-30
- **incident_learning** _(moderate)_
  - Evidence: staff had failed to consistently follow guidance and check with the prescriber if there was a potential impact for people.
  - Published: 2021-10-30
- **medication_management** _(moderate)_
  - Evidence: There had been five medicine incidents when a person had not received all of their medicines...only the second incident had been reported to the person's GP.
  - Published: 2021-10-30
- **medication_management** _(critical)_
  - Evidence: staff were signing for medicines that had actually been administered by another member of staff. After we brought this to the registered manager's attention they took steps to ensure this ceased with immediate effect.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Social isolation prevention
  - Published: 2021-10-30
- Finding
  - Dementia care responsiveness
  - Published: 2021-10-30
- Finding
  - Personalised care planning
  - Published: 2021-10-30

### safe

- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Safeguarding people from abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Community engagement and best practice
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance
  - Published: 2021-10-30
- Finding
  - Leadership culture and values
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2980415639

HomeCare Compass is an independent guide and is not affiliated with the CQC.