# The Diamond Care Partnership Ltd

The Diamond Care Partnership Ltd is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Inadequate |

Rating published: 29/05/2021

## Practical info

- Postcode: B12 9RG
- Registered manager: Dunkley, Doreen
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 02/Jul/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Healthcare professional feedback was positive regarding communication and partnership working
  - Published: 2023-06-24
- Finding
  - Evidence: Registered manager maintained informal communication with families during the pandemic and was responsive to staff concerns
  - Published: 2023-06-24
- Finding
  - Evidence: Staff and people confirmed sufficient staffing levels; staff arrived on time and often stayed beyond agreed call times
  - Published: 2023-06-24
- Finding
  - Evidence: People and relatives said staff were caring and praised the service provided
  - Published: 2023-06-24
- Finding
  - Evidence: Staff had good knowledge of safeguarding and how to recognise and respond to concerns
  - Published: 2023-06-24
- **staff_training** _(critical)_
  - Evidence: Staff had not received specific training on COVID-19, including the effective donning and doffing of PPE, to ensure people were protected from the risk of infection.
  - Published: 2023-06-24
- **record_keeping** _(critical)_
  - Evidence: recorded client reviews had not been completed since 2019...robust process to review and update all care plans, risk assessments, audits, reviews and spot checks had not been completed for approximately 12 months
  - Published: 2023-06-24
- **incident_learning** _(moderate)_
  - Evidence: There were no records of any accidents or Incidents.
  - Published: 2023-06-24
- **medication_management** _(moderate)_
  - Evidence: no medication audits had been completed for approximately 12 months...one person received PRN pain relief gel and there was no record of how to apply this
  - Published: 2023-06-24
- **care_planning** _(critical)_
  - Evidence: care plans were not regularly reviewed and updated to ensure they reflected people's current needs...risk assessment had last been updated on 27 November 2018
  - Published: 2023-06-24
- **governance** _(critical)_
  - Evidence: fifth consecutive inspection that The Diamond Care Partnership Ltd has failed to reach an inspection rating of good; fourth occasion when a breach of Regulation 17 has been found
  - Published: 2023-06-24
- **infection_control** _(critical)_
  - Evidence: one member of staff acknowledged they did not wear a face mask in some personal care calls
  - Published: 2023-06-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-24
- Finding
  - Staffing and recruitment
  - Published: 2023-06-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-24
- Finding
  - Assessing risk, safety monitoring and management; Infection control; Using medicines safely
  - Published: 2023-06-24

### well_led

- Finding
  - Duty of candour; Working in partnership with others
  - Published: 2023-06-24
- Finding
  - Engaging and involving people, the public and staff; Promoting a positive culture
  - Published: 2023-06-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-06-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-297431421

HomeCare Compass is an independent guide and is not affiliated with the CQC.