# Keiron Starns Care Agency

*Operated by Keiron Starns Care Agency Limited.*

Keiron Starns Care Agency is a CQC-regulated home-care agency in Warminster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 18/09/2025

## Practical info

- Postcode: BA12 8TH
- Registered manager: Starns, Keiron
- Local authority: Wiltshire
- Region: South West
- City: Warminster
- Last CQC check: 18/Sep/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Hospital passports in place to support people's communication needs in emergencies
  - Published: 2021-01-25
- Finding
  - Evidence: Positive feedback from social care professionals praising care quality and leadership
  - Published: 2021-01-25
- Finding
  - Evidence: Regular supervision, annual appraisals, and staff meetings supported staff development
  - Published: 2021-01-25
- Finding
  - Evidence: Staff received role-specific training including dementia training identified proactively with social worker
  - Published: 2021-01-25
- Finding
  - Evidence: Strong registered manager with clear values, open culture, and regular audits of service quality
  - Published: 2021-01-25
- Finding
  - Evidence: Person-centred support plans regularly reviewed with people and their relatives
  - Published: 2021-01-25
- Finding
  - Evidence: Staff demonstrated strong safeguarding knowledge and knew how to escalate concerns externally
  - Published: 2021-01-25
- Finding
  - Evidence: Medicines managed safely with fully completed administration records and safe storage
  - Published: 2021-01-25
- Finding
  - Evidence: Positive engagement with local authority, social workers and local safeguarding team
  - Published: 2018-06-30
- Finding
  - Evidence: Quality assurance processes in place including medicines checks, environment maintenance and training monitoring
  - Published: 2018-06-30
- Finding
  - Evidence: Registered manager was a visible, hands-on presence with values clearly embedded in the service
  - Published: 2018-06-30
- Finding
  - Evidence: Strong focus on promoting independence, including college enrolment and community employment
  - Published: 2018-06-30
- Finding
  - Evidence: Staff treated people with consistent kindness, dignity and respect, observed throughout inspection
  - Published: 2018-06-30
- Finding
  - Evidence: Person-centred care plans detailed individual preferences and choices, with people involved in writing and reviewing them
  - Published: 2018-06-30
- Finding
  - Evidence: Staff received regular training and felt well supported by the registered manager
  - Published: 2018-06-30
- Finding
  - Evidence: Medicines managed safely with regular stock balance checks and safe disposal processes
  - Published: 2018-06-30
- Finding
  - Evidence: Safe recruitment procedures including DBS checks and full employment history
  - Published: 2018-06-30
- Finding
  - Evidence: Risk assessments promoted independence while maintaining safety, with positive risk-taking examples
  - Published: 2018-06-30
- Finding
  - Evidence: People felt safe and staff demonstrated good knowledge of safeguarding procedures
  - Published: 2018-06-30
- **end_of_life_care** _(minor)_
  - Evidence: Advanced plans were not in place. These are plans that describe people's preferences about how they want to be cared for at the end of their lives.
  - Published: 2018-06-30
- **supervision_appraisal** _(minor)_
  - Evidence: the supervision records we saw did not show that staff were given an opportunity to discuss any training or support needs. Instead, the records were of observations of the support they provided
  - Published: 2018-06-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-297325354

HomeCare Compass is an independent guide and is not affiliated with the CQC.