# Doves Care Agency Ltd

Doves Care Agency Ltd is a CQC-regulated home-care agency in Hemel Hempstead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/05/2023

## Practical info

- Postcode: HP2 7DX
- Registered manager: Grundy, Isabel
- Local authority: Hertfordshire
- Region: East
- City: Hemel Hempstead
- Last CQC check: 04/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Continuous learning approach with incidents reviewed and lessons shared with staff
  - Published: 2023-05-04
- Finding
  - Evidence: Effective out-of-hours on-call system enabling rapid management response to incidents
  - Published: 2023-05-04
- Finding
  - Evidence: Proactive quality assurance including an independent external feedback survey and local authority monitoring
  - Published: 2023-05-04
- Finding
  - Evidence: Positive staff culture with high levels of satisfaction and pride in working for the agency
  - Published: 2023-05-04
- Finding
  - Evidence: Strong safeguarding awareness with clear reporting lines to local authority and CQC
  - Published: 2023-05-04
- Finding
  - Evidence: Robust medicines management with staff competency assessments and regular audits by the registered manager
  - Published: 2023-05-04
- Finding
  - Evidence: People felt safe and reported no missed visits; staff described as punctual and staying the full allocated time
  - Published: 2023-05-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-04
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-04
- Finding
  - Using medicines safely
  - Published: 2023-05-04
- Finding
  - Staffing and recruitment
  - Published: 2023-05-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-04
- Finding
  - Continuous learning and improving care
  - Published: 2023-05-04
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2023-05-04
- Finding
  - Duty of candour, roles, quality performance and regulatory requirements
  - Published: 2023-05-04
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2023-05-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2966589961

HomeCare Compass is an independent guide and is not affiliated with the CQC.