# ICare (GB) Limited - Runcorn

*Operated by I Care (GB) Limited.*

ICare (GB) Limited - Runcorn is a CQC-regulated home-care agency in Runcorn.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 02/03/2026

## Practical info

- Postcode: WA7 4QX
- Local authority: Halton
- Region: North West
- City: Runcorn
- Last CQC check: 02/Mar/2026 - 00:00

## Inspection findings

### effective

- Finding
  - Assessing people's needs and choices; supporting people to eat and drink
  - Published: 2024-04-27
- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2024-04-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-04-27
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-04-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-08-09

### Other

- Finding
  - Evidence: Service exited Special Measures, having remediated all previous breaches of regulation.
  - Published: 2024-04-27
- Finding
  - Evidence: Managers were receptive to feedback during inspection and took prompt action to make improvements.
  - Published: 2024-04-27
- Finding
  - Evidence: Registered manager and provider understood and acted upon the duty of candour.
  - Published: 2024-04-27
- Finding
  - Evidence: Staff completed safeguarding training and were confident in recognising and reporting concerns.
  - Published: 2024-04-27
- Finding
  - Evidence: Provider worked within the principles of the Mental Capacity Act 2005, with improved mental capacity assessments.
  - Published: 2024-04-27
- Finding
  - Evidence: Staff followed good infection prevention and control practices and used/disposed of PPE correctly.
  - Published: 2024-04-27
- Finding
  - Evidence: Safe recruitment processes in place with pre-employment checks carried out on all applicants.
  - Published: 2024-04-27
- Finding
  - Evidence: Risk assessments improved since last inspection, providing sufficient information on risks and how to minimise harm.
  - Published: 2024-04-27
- Finding
  - Evidence: Improvements made to medicines management via new eMAR system; people reported receiving medicines at the right times.
  - Published: 2024-04-27
- **record_keeping** _(minor)_
  - Evidence: The medicines policy had not been updated to reflect the changes in how medicines were managed including the use of a new electronic medicines record.
  - Published: 2024-04-27
- **communication_with_families** _(minor)_
  - Evidence: Staff told us communication with office staff including managers could be better. A member of staff told us they had emailed a manager several times requesting contact.
  - Published: 2024-04-27
- **supervision_appraisal** _(minor)_
  - Evidence: Two staff members told us they often didn't get a response after leaving messages for a manager to contact them.
  - Published: 2024-04-27
- **governance** _(moderate)_
  - Evidence: The electronic systems used by the provider for monitoring some people's care visits were not always operated effectively.
  - Published: 2024-04-27
- **missed_or_late_visits** _(moderate)_
  - Evidence: Staff with oversight of the providers electronic system for monitoring any missed or late visits had not always identified and acted upon them.
  - Published: 2024-04-27

### safe

- Finding
  - Learning lessons when things go wrong; safeguarding people from the risk of abuse
  - Published: 2024-04-27
- Finding
  - Preventing and controlling infection
  - Published: 2024-04-27
- Finding
  - Staffing and recruitment
  - Published: 2024-04-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-04-27
- Finding
  - Using medicines safely
  - Published: 2024-04-27

### well_led

- Finding
  - Duty of candour; engaging and involving people and staff
  - Published: 2024-04-27
- Finding
  - Promoting a positive, person-centred culture; working in partnership with others
  - Published: 2024-04-27
- Finding
  - Managers and staff being clear about roles; continuous learning and improving care
  - Published: 2024-04-27
- Finding
  - Duty of candour; engaging and involving people and staff
  - Published: 2022-08-09
- Finding
  - Promoting a positive culture; working in partnership with others
  - Published: 2022-08-09
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-08-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2966520825

HomeCare Compass is an independent guide and is not affiliated with the CQC.