# Voyage (DCA) Cambridge City

*Operated by Voyage 1 Limited.*

Voyage (DCA) Cambridge City is a CQC-regulated home-care agency in Ely.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/12/2023

## Practical info

- Postcode: CB7 5LL
- Registered manager: Williams, Rebecca
- Local authority: Cambridgeshire
- Region: East
- City: Ely
- Last CQC check: 08/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff demonstrated caring values and worked collaboratively with health and social care professionals to achieve positive outcomes.
  - Published: 2023-12-08
- Finding
  - Evidence: Staffing stability improved significantly with successful overseas recruitment programme reducing reliance on agency staff.
  - Published: 2023-12-08
- Finding
  - Evidence: Provider demonstrated a strong learning culture, sharing lessons from incidents nationally and implementing changes promptly.
  - Published: 2023-12-08
- Finding
  - Evidence: Effective governance systems with regular audits, clear action plans, and timely response to inspection findings.
  - Published: 2023-12-08
- Finding
  - Evidence: Positive and open culture with approachable management team; staff felt well supported and relatives praised management as exceptional.
  - Published: 2023-12-08
- Finding
  - Evidence: Medicines were managed safely with detailed PRN protocols, STOMP principles followed, and regular medicine audits with learning shared.
  - Published: 2023-12-08
- Finding
  - Evidence: Detailed care plans and risk assessments provided clear guidance to staff for managing complex health conditions including epilepsy, diabetes and choking risks.
  - Published: 2023-12-08
- Finding
  - Evidence: People were safeguarded from abuse and avoidable harm with clearly recorded concerns and appropriate follow-up actions.
  - Published: 2023-12-08
- **staffing_levels** _(minor)_
  - Evidence: There are not always enough staff to take [name] on a planned day trip because of a lack of drivers. So, some things get curtailed because of this.
  - Published: 2023-12-08
- **communication_with_families** _(minor)_
  - Evidence: Some relatives commented that recent changes to the local management and staffing structures had impacted on communication. One person told us, "Day to day things are not always passed on"
  - Published: 2023-12-08
- **consent_capacity** _(minor)_
  - Evidence: We identified some instances where a decision had been made in a person's best interest, but the rationale had not been clearly documented.
  - Published: 2023-12-08
- **staff_training** _(moderate)_
  - Evidence: not all staff identified as requiring de-escalation training had received this. The provider was aware of this and during the course of the inspection more staff completed this training.
  - Published: 2023-12-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2964480039

HomeCare Compass is an independent guide and is not affiliated with the CQC.