# Regional Care Peterborough

*Operated by Mr Murphy Cole.*

Regional Care Peterborough is a CQC-regulated home-care agency in Peterborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 03/03/2023

## Practical info

- Postcode: PE2 6XU
- Registered manager: Cole, Murphy
- Local authority: Peterborough
- Region: East
- City: Peterborough
- Last CQC check: 03/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-08

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-03-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2023-03-08
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-08

### Other

- Finding
  - Evidence: Person-centred care plan format being introduced with more detailed information for staff.
  - Published: 2023-03-08
- Finding
  - Evidence: Infection control and PPE use improved in line with government guidance.
  - Published: 2023-03-08
- Finding
  - Evidence: Provider engaged in monthly meetings with local authority, resulting in resumption of placements.
  - Published: 2023-03-08
- Finding
  - Evidence: Regular weekly online staff meetings held with shared minutes, enabling discussion of issues and training updates.
  - Published: 2023-03-08
- Finding
  - Evidence: Staff spoke positively about management and felt supported, listened to, and able to raise concerns openly.
  - Published: 2023-03-08
- Finding
  - Evidence: Staff training and induction improved; provider no longer in breach of Regulation 18.
  - Published: 2023-03-08
- Finding
  - Evidence: Missed and late calls addressed with monitoring processes implemented; feedback mainly positive about staff arriving on time.
  - Published: 2023-03-08
- Finding
  - Evidence: Staff recruitment improved with appropriate DBS checks in place; provider no longer in breach of Regulation 19.
  - Published: 2023-03-08
- **consent_capacity** _(moderate)_
  - Evidence: One person needed an MCA and best interest decision regarding the administration of medication.
  - Published: 2023-03-08
- **record_keeping** _(minor)_
  - Evidence: Records were not always written in a way that promoted people's dignity. For example, one care plan referred to a person needing help to clean their bowel region.
  - Published: 2023-03-08
- **person_centred_care** _(moderate)_
  - Evidence: My only comment is them [care staff] talking to each other and I can't understand a word. Washing me on the bed and talking to each other in their own language.
  - Published: 2023-03-08
- **complaints_handling** _(critical)_
  - Evidence: One person had complained that they had money missing from their house. However, this was not recorded in the complaints log.
  - Published: 2023-03-08
- **governance** _(critical)_
  - Evidence: The governance process in place had not identified that not all complaints were being recorded.
  - Published: 2023-03-08

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-08
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-08
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-03-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-08
- Finding
  - Staffing and recruitment; Learning lessons when things go wrong
  - Published: 2023-03-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-08
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2023-03-08

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-03-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-08
- Finding
  - Managers and staff being clear about their roles; Continuous learning and improving care
  - Published: 2023-03-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2964096482

HomeCare Compass is an independent guide and is not affiliated with the CQC.