# Sandwell Asian Family Support

*Operated by Sandwell Asian Family Support Service Limited.*

Sandwell Asian Family Support is a CQC-regulated home-care agency in Smethwick.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/01/2020

## Practical info

- Postcode: B66 3DX
- Registered manager: Dhatt, Parpinder
- Local authority: Sandwell
- Region: West Midlands
- City: Smethwick
- Last CQC check: 03/Jan/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Care staff supported people to maintain independence in day-to-day decisions.
  - Published: 2017-08-10
- Finding
  - People and families were actively involved in planning care and care staff were skill-matched to individuals.
  - Published: 2017-08-10
- Finding
  - People were supported by kind, compassionate care staff who respected privacy and dignity.
  - Published: 2017-08-10

### effective

- Finding
  - People were supported to maintain their health and individual dietary requirements were met.
  - Published: 2017-08-10
- Finding
  - Care staff supported people in line with the principles of the Mental Capacity Act 2005.
  - Published: 2017-08-10
- Finding
  - Care staff received comprehensive induction, ongoing training, and regular supervision.
  - Published: 2017-08-10

### Other

- Finding
  - Evidence: Registered manager proactive in succession planning and staff development
  - Published: 2020-01-22
- Finding
  - Evidence: Staff trained in specialist areas including diabetes awareness, learning disability, autism and challenging behaviour
  - Published: 2020-01-22
- Finding
  - Evidence: Regular spot checks and quality audits with action plans for continuous improvement
  - Published: 2020-01-22
- Finding
  - Evidence: Robust recruitment process including enhanced DBS checks and full employment history review
  - Published: 2020-01-22
- Finding
  - Evidence: Electronic monitoring system alerting managers to late or missed calls, ensuring timely support
  - Published: 2020-01-22
- Finding
  - Evidence: Culturally competent care reflecting diverse nationalities, religions and dietary needs including Halal requirements
  - Published: 2020-01-22
- Finding
  - Evidence: Bilingual staff able to communicate with people and relatives in their preferred language
  - Published: 2020-01-22
- Finding
  - Evidence: Consistent staffing with long-term relationships between staff and people supported, some lasting 17 years
  - Published: 2020-01-22
- Finding
  - Evidence: People and families were actively involved in care planning and regular reviews, including pictorial questionnaires where appropriate.
  - Published: 2017-08-10
- Finding
  - Evidence: A positive open culture existed where staff felt able to raise concerns and whistle-blow without fear of reprisal.
  - Published: 2017-08-10
- Finding
  - Evidence: Complaints were acknowledged, investigated and responded to in line with the provider's policy.
  - Published: 2017-08-10
- Finding
  - Evidence: Regular audits and quality assurance checks were undertaken, with remedial action taken when issues were identified.
  - Published: 2017-08-10
- Finding
  - Evidence: Care was personalised and skill-matched to individuals, with care plans reflecting preferences, communication needs, and cultural backgrounds.
  - Published: 2017-08-10
- Finding
  - Evidence: Care staff were well trained with access to a comprehensive induction, regular supervision, and a range of relevant training topics.
  - Published: 2017-08-10
- Finding
  - Evidence: Robust recruitment processes were in place with relevant checks and references completed before care staff worked unsupervised.
  - Published: 2017-08-10

### responsive

- Finding
  - People were supported to access community activities and the provider's drop-in centre.
  - Published: 2017-08-10
- Finding
  - Complaints were acknowledged, investigated and responded to in line with the provider's policy.
  - Published: 2017-08-10
- Finding
  - Care plans were personalised, regularly reviewed and reflected individual needs and preferences.
  - Published: 2017-08-10

### safe

- Finding
  - Recruitment practices ensured relevant checks were completed before unsupervised working.
  - Published: 2017-08-10
- Finding
  - Medicines were managed safely with completed MAR records and trained care staff.
  - Published: 2017-08-10
- Finding
  - People were protected from avoidable harm with risk assessments in place and observed by care staff.
  - Published: 2017-08-10

### well_led

- Finding
  - A positive, open culture existed with staff encouraged to raise concerns and feedback actively sought from people and families.
  - Published: 2017-08-10
- Finding
  - Regular audits and quality assurance checks were undertaken with effective follow-up action.
  - Published: 2017-08-10
- Finding
  - Effective management support was maintained following the registered manager's resignation.
  - Published: 2017-08-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2962263390

HomeCare Compass is an independent guide and is not affiliated with the CQC.