# Townfield Home Care

*Operated by Townfield and Coach House Care Limited.*

Townfield Home Care is a CQC-regulated home-care agency in Blackburn.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/10/2023

## Practical info

- Postcode: BB6 7QB
- Registered manager: Latham, Katherine
- Local authority: Lancashire
- Region: North West
- City: Blackburn
- Last CQC check: 11/Oct/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-12-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-12-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: A new electronic recording system was being implemented to improve oversight and communication of live rotas.
  - Published: 2025-12-12
- Finding
  - Evidence: The provider worked closely with health and social care professionals to improve people's outcomes.
  - Published: 2025-12-12
- Finding
  - Evidence: People and relatives spoke highly of the service, with one relative describing staff as 'our lifeline'.
  - Published: 2025-12-12
- Finding
  - Evidence: Multi-layered governance with care coordinators, registered manager and managing director audit oversight.
  - Published: 2025-12-12
- Finding
  - Evidence: Strong continuity of care enabling staff to build positive relationships and get to know people's needs well.
  - Published: 2025-12-12
- Finding
  - Evidence: Effective safeguarding processes with a maintained log of concerns, notifications and actions taken.
  - Published: 2025-12-12
- Finding
  - Evidence: Regular supervisions, appraisals and observational spot checks helped maintain staff competency and positive culture.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff received a robust induction with shadowing and face-to-face training including use of mobility equipment.
  - Published: 2025-12-12
- Finding
  - Evidence: Medication was generally managed safely with monthly audits, spot checks and staff competency assessments.
  - Published: 2025-12-12
- Finding
  - Evidence: Robust recruitment procedures including DBS and reference checks were followed for all staff.
  - Published: 2025-12-12
- **record_keeping** _(minor)_
  - Evidence: it was not always clear if periodic checks or servicing had been carried out to ensure equipment was safe for staff to use.
  - Published: 2025-12-12
- **medication_management** _(minor)_
  - Evidence: information around people's needs or preferences regarding medication administration was lacking person-centred information.
  - Published: 2025-12-12
- **consent_capacity** _(moderate)_
  - Evidence: care coordinators had signed mental capacity assessments and best interest decision forms rather than the person receiving care or their next of kin.
  - Published: 2025-12-12
- **consent_capacity** _(moderate)_
  - Evidence: they detailed decisions made even for those people assessed as having capacity and some forms were used to assess people for several decisions, which is against the principles of MCA guidance.
  - Published: 2025-12-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-12-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-295689946

HomeCare Compass is an independent guide and is not affiliated with the CQC.