# AMG Nursing and Care Services - Chester

*Operated by AMG Consultancy Services Limited.*

AMG Nursing and Care Services - Chester is a CQC-regulated home-care agency in Chester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/02/2024

## Practical info

- Postcode: CH1 6BS
- Registered manager: Molyneux, Donna
- Local authority: Flintshire
- Region: Wales
- City: Chester
- Last CQC check: 03/Feb/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Promoting independence and choice
  - Published: 2018-05-30
- Finding
  - Dignity, respect and privacy
  - Published: 2018-05-30
- Finding
  - Relationships and person-centred support
  - Published: 2018-05-30

### effective

- Finding
  - Nutrition and hydration support
  - Published: 2018-05-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2018-05-30
- Finding
  - Supervision and appraisal
  - Published: 2018-05-30
- Finding
  - Staff training and induction
  - Published: 2018-05-30

### Other

- Finding
  - Evidence: People and relatives were fully involved in assessment and care planning processes.
  - Published: 2025-12-12
- Finding
  - Evidence: Open and inclusive culture with effective communication methods in place.
  - Published: 2025-12-12
- Finding
  - Evidence: The service worked in partnership with professionals who held the provider in high regard.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff received regular supervision and appraisals and training was up to date.
  - Published: 2025-12-12
- Finding
  - Evidence: Accidents and incidents were investigated and lessons were learnt.
  - Published: 2025-12-12
- Finding
  - Evidence: Medication administration was safe, with trained staff and regular competency checks.
  - Published: 2025-12-12
- Finding
  - Evidence: People felt safe and well looked after; safeguarding training was up to date and staff understood reporting procedures.
  - Published: 2025-12-12
- Finding
  - Evidence: Registered manager led by example and staff were passionate about delivering high-quality person-centred care.
  - Published: 2025-12-12
- **missed_or_late_visits** _(minor)_
  - Evidence: It is a bit hit and miss and I have made that point to them, and I know they are trying.
  - Published: 2025-12-12

### responsive

- Finding
  - Complaints handling
  - Published: 2018-05-30
- Finding
  - Daily record keeping
  - Published: 2018-05-30
- Finding
  - End-of-life care planning
  - Published: 2018-05-30
- Finding
  - Equality and diversity in care planning
  - Published: 2018-05-30
- Finding
  - Assessment and care planning
  - Published: 2018-05-30

### safe

- Finding
  - Infection control
  - Published: 2018-05-30
- Finding
  - Accident and incident recording
  - Published: 2018-05-30
- Finding
  - Medication management
  - Published: 2018-05-30
- Finding
  - Risk assessments
  - Published: 2018-05-30
- Finding
  - Safeguarding
  - Published: 2018-05-30

### well_led

- Finding
  - Policies and procedures
  - Published: 2018-05-30
- Finding
  - Audit and governance systems
  - Published: 2018-05-30
- Finding
  - Feedback and engagement
  - Published: 2018-05-30
- Finding
  - Leadership and management
  - Published: 2018-05-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2952707685

HomeCare Compass is an independent guide and is not affiliated with the CQC.