# Mrs O's Caring Hands Homecare Limited

Mrs O's Caring Hands Homecare Limited is a CQC-regulated home-care agency in Bedlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/10/2022

## Practical info

- Postcode: NE22 5AB
- Registered manager: Wilson, Joan
- Local authority: Northumberland
- Region: North East
- City: Bedlington
- Last CQC check: 07/Oct/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider had addressed previous breach of regulation 12 on medicines management
  - Published: 2022-10-07
- Finding
  - Evidence: Audits were carried out to monitor the quality and safety of the service
  - Published: 2022-10-07
- Finding
  - Evidence: Family-run service embedded in the local community with positive staff culture
  - Published: 2022-10-07
- Finding
  - Evidence: Staff wore PPE to help reduce the risk of infection
  - Published: 2022-10-07
- Finding
  - Evidence: People felt safe with the staff who supported them and safeguarding systems were in place
  - Published: 2022-10-07
- Finding
  - Evidence: People and relatives spoke positively about the caring nature of staff
  - Published: 2022-10-07
- **staffing_levels** _(minor)_
  - Evidence: Recruitment had been affected by COVID-19 and the current cost of living crisis. The provider had reduced the areas they covered to ensure they had enough staff
  - Published: 2022-10-07
- **communication_with_families** _(minor)_
  - Evidence: Some people told us they felt that communication could be improved since they did not always know who was coming to support them.
  - Published: 2022-10-07
- **missed_or_late_visits** _(moderate)_
  - Evidence: There had been a cyber-attack in August which was not due to any fault of the provider; however, this had caused several missed calls.
  - Published: 2022-10-07
- **record_keeping** _(moderate)_
  - Evidence: shortfalls in relation to the maintenance of records relating to people who required specialist feeding techniques and the use of certain medical equipment.
  - Published: 2022-10-07
- **staff_competency** _(moderate)_
  - Evidence: Staff medicines competency checks had not been completed as regularly as planned.
  - Published: 2022-10-07
- **medication_management** _(moderate)_
  - Evidence: We identified several issues around the recording of medicines. The registered manager told us this would be addressed.
  - Published: 2022-10-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-07
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-07
- Finding
  - Staffing and recruitment
  - Published: 2022-10-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-07
- Finding
  - Using medicines safely
  - Published: 2022-10-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-07
- Finding
  - Duty of candour
  - Published: 2022-10-07
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-10-07
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-10-07
- Finding
  - Promoting a positive, person-centred culture
  - Published: 2022-10-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2945367264

HomeCare Compass is an independent guide and is not affiliated with the CQC.