# J.C.Michael Groups Ltd Brent

*Operated by J.C.Michael Groups Ltd.*

J.C.Michael Groups Ltd Brent is a CQC-regulated home-care agency in Wembley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/05/2025

## Practical info

- Postcode: HA9 7BS
- Registered manager: Ogunsola, Dayo
- Local authority: Brent
- Region: London
- City: Wembley
- Last CQC check: 27/May/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-30

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2023-06-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-30

### Other

- Finding
  - Evidence: The registered manager was open and receptive to inspection feedback and submitted an improvement plan.
  - Published: 2023-06-30
- Finding
  - Evidence: Staff morale was positive; staff felt supported and valued by management.
  - Published: 2023-06-30
- Finding
  - Evidence: The service communicated proactively with people about potential delays, including during transport strikes.
  - Published: 2023-06-30
- Finding
  - Evidence: Infection prevention and control measures including COVID-19 guidance were in place.
  - Published: 2023-06-30
- Finding
  - Evidence: Care plans were personalised, including 'a little about me' sections and details of people's preferences.
  - Published: 2023-06-30
- Finding
  - Evidence: Care workers were described as kind, respectful and consistent, with good staff-to-person matching based on personality and cultural needs.
  - Published: 2023-06-30
- Finding
  - Evidence: People felt safe with care workers; safeguarding systems and training were in place.
  - Published: 2023-06-30
- Finding
  - Evidence: Risk assessments were robust, comprehensive, person-centred and updated when people's needs changed.
  - Published: 2023-06-30
- Finding
  - Evidence: Medicines management was safe; MAR records mostly fully completed and staff received medicines training with competency checks.
  - Published: 2023-06-30

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-30
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-30
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-06-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-30
- Finding
  - Using medicines safely
  - Published: 2023-06-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-30
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-30
- Finding
  - Staffing and deployment
  - Published: 2023-06-30

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2944975224

HomeCare Compass is an independent guide and is not affiliated with the CQC.