# Help at Home Care Service

*Operated by Help At Home Care Service Ltd.*

Help at Home Care Service is a CQC-regulated home-care agency in Falmouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/11/2017

## Practical info

- Postcode: TR11 4SN
- Registered manager: Perry, Caroleita
- Local authority: Cornwall
- Region: South West
- City: Falmouth
- Last CQC check: 08/Nov/2017 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People supported to maintain independence; staff ensured dignity and privacy during personal care
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines administered safely with MAR charts; errors addressed promptly through additional training and supervision
  - Published: 2021-10-30
- Finding
  - Evidence: Staff trained in MCA and applied its principles in practice, recording capacity assessments in care records
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager actively gathered feedback via surveys and home visits, acting on findings
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were regularly reviewed and updated to reflect changing needs, including post-hospital discharge
  - Published: 2021-10-30
- Finding
  - Evidence: Thorough recruitment processes including DBS checks ensured staff suitability
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision, one-to-one meetings and appraisals with documented outcomes
  - Published: 2021-10-30
- Finding
  - Evidence: People expressed consistent satisfaction with staff punctuality, reliability and caring attitudes
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2938950824

HomeCare Compass is an independent guide and is not affiliated with the CQC.