# Martworld Care Services Limited

Martworld Care Services Limited is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 01/11/2019

## Practical info

- Postcode: WV1 1HT
- Registered manager: Moyo, Martin
- Local authority: Wolverhampton
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 01/Nov/2019 - 00:00

## Inspection findings

### caring

- Finding
  - People were involved in decisions about their care and staff maintained dignity
  - Published: 2023-01-24
- Finding
  - People felt staff were kind, caring and respectful towards them
  - Published: 2023-01-24

### effective

- Finding
  - Staff assisted people to access food and drink appropriately
  - Published: 2023-01-24
- Finding
  - Staff supported people in line with the Mental Capacity Act and gained consent
  - Published: 2023-01-24
- Finding
  - Staff induction, ongoing supervision and training effectively provided
  - Published: 2023-01-24

### Other

- Finding
  - Evidence: People and relatives expressed high satisfaction with the service and stated they would recommend it.
  - Published: 2023-01-24
- Finding
  - Evidence: Spot checks on staff competency identified no concerns and were valued by staff as validating their practice.
  - Published: 2023-01-24
- Finding
  - Evidence: Staff understood the Mental Capacity Act and gained consent from people before providing care.
  - Published: 2023-01-24
- Finding
  - Evidence: The acting manager was visible, responsive, and worked in partnership with external agencies; safeguarding concerns were reported to appropriate agencies as required.
  - Published: 2023-01-24
- Finding
  - Evidence: People were supported to make choices and be independent; cultural and religious needs were recorded in care plans.
  - Published: 2023-01-24
- Finding
  - Evidence: Staff were described as kind, caring and patient, forming positive relationships and maintaining people's privacy and dignity.
  - Published: 2023-01-24
- Finding
  - Evidence: Staff received an induction in line with the Care Certificate, ongoing supervision approximately every two months, appraisals, and adequate training tracked via a training matrix.
  - Published: 2023-01-24
- Finding
  - Evidence: People felt safe in the care of staff and were happy with staffing levels; calls were carried out in a timely manner with no regular delays.
  - Published: 2023-01-24
- **complaints_handling** _(minor)_
  - Evidence: The complaint was not dated, which made analysing timescales of action taken difficult and there was no information given on how the outcome of any investigation had been shared
  - Published: 2023-01-24
- **infection_control** _(minor)_
  - Evidence: We did not see any information relating to infection control, particularly relating to areas where good hygiene was required, such as catheter care and food preparation
  - Published: 2023-01-24
- **end_of_life_care** _(minor)_
  - Evidence: care plans did not include information related to people who wished to continue receiving care at home towards the end of their life. No discussions had taken place
  - Published: 2023-01-24
- **leadership** _(moderate)_
  - Evidence: There was not a registered manager in place and there had not been since July 2017.
  - Published: 2023-01-24
- **governance** _(moderate)_
  - Evidence: these audits had not identified concerns such as gaps in recordings...other audits had been recorded as completed when there was no related information within the file
  - Published: 2023-01-24
- **staff_training** _(moderate)_
  - Evidence: one [recruitment file] did not include two references to ensure that the employer had sufficient information to assess the employees suitability.
  - Published: 2023-01-24
- **record_keeping** _(moderate)_
  - Evidence: there were some gaps within the charts which had been left blank...details of complaints dealt with were not comprehensive and only included a brief detail
  - Published: 2023-01-24

### responsive

- Finding
  - End of life care preferences not recorded or discussed with people
  - Published: 2023-01-24
- Finding
  - Complaints handling records not comprehensive; complaint details and dates missing
  - Published: 2023-01-24
- Finding
  - Staff were knowledgeable about people's needs and considered their preferences
  - Published: 2023-01-24

### safe

- Finding
  - Staff understood safeguarding procedures and reported concerns appropriately
  - Published: 2023-01-24
- Finding
  - Staff recruitment not always carried out safely (missing references)
  - Published: 2023-01-24
- Finding
  - Medicines not always recorded correctly to show people received prescribed medication
  - Published: 2023-01-24
- Finding
  - Risk assessments not always in place to mitigate risks to people
  - Published: 2023-01-24

### well_led

- Finding
  - Provider worked in partnership with other agencies and gathered regular feedback from people
  - Published: 2023-01-24
- Finding
  - Quality assurance audits not carried out comprehensively to identify gaps in care quality
  - Published: 2023-01-24
- Finding
  - No registered manager in post since July 2017
  - Published: 2023-01-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2937441998

HomeCare Compass is an independent guide and is not affiliated with the CQC.