# Stoke Heath Homecare Ltd

Stoke Heath Homecare Ltd is a CQC-regulated home-care agency in Redditch.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/10/2023

## Practical info

- Postcode: B97 6HA
- Registered manager: Bako, Elias
- Local authority: Worcestershire
- Region: West Midlands
- City: Redditch
- Last CQC check: 26/Oct/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-26
- Finding
  - Respecting and promoting people's privacy, dignity and independence; respecting equality and diversity
  - Published: 2023-10-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-10-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-26

### Other

- Finding
  - Evidence: Good partnership working with health and social care organisations to support people's wellbeing.
  - Published: 2023-10-26
- Finding
  - Evidence: Effective governance processes including medicines audits driving improved recording.
  - Published: 2023-10-26
- Finding
  - Evidence: Positive leadership culture with open-door management approach and staff feeling respected and valued.
  - Published: 2023-10-26
- Finding
  - Evidence: Effective complaints handling with lessons shared across the team and some staff removed from calls where necessary.
  - Published: 2023-10-26
- Finding
  - Evidence: Staff demonstrated good understanding of the Mental Capacity Act 2005 and supported people to make their own decisions.
  - Published: 2023-10-26
- Finding
  - Evidence: Comprehensive care plans reflecting people's communication, sensory, medical and psychological needs.
  - Published: 2023-10-26
- Finding
  - Evidence: Electronic monitoring system in place to ensure staff stayed with people for their allocated visit time.
  - Published: 2023-10-26
- Finding
  - Evidence: Safe recruitment practices including DBS checks for all staff prior to commencement.
  - Published: 2023-10-26

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-26
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-26
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-26
- Finding
  - Using medicines safely
  - Published: 2023-10-26
- Finding
  - Staffing and recruitment
  - Published: 2023-10-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-26

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-10-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2937430014

HomeCare Compass is an independent guide and is not affiliated with the CQC.