# Private Home Care UK Limited (Leicester)

*Operated by Private Home Care UK Limited.*

Private Home Care UK Limited (Leicester) is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/12/2025

## Practical info

- Postcode: LE4 5HH
- Registered manager: Chhatrisha, Milan
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 05/Dec/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy and confidentiality maintained consistently
  - Published: 2021-10-30
- Finding
  - People and relatives involved in care planning and decision making
  - Published: 2021-10-30
- Finding
  - Staff matched by language and culture enabling effective communication
  - Published: 2021-10-30
- Finding
  - People treated with kindness, dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Nutritional and health needs supported effectively
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act principles applied, with one recording error identified
  - Published: 2021-10-30
- Finding
  - Needs assessments comprehensive and shared with health professionals
  - Published: 2021-10-30
- Finding
  - Regular supervision and development opportunities provided
  - Published: 2021-10-30
- Finding
  - Staff training and induction based on Care Certificate standards
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Equality and diversity promoted across the staff team with cultural awareness embedded in policy and practice.
  - Published: 2021-10-30
- Finding
  - Evidence: End of life care provided collaboratively with health agencies aligned to NHS 'When I Die' guidance.
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive registered manager seeking funding for social inclusion calls and keeping up to date with best practice.
  - Published: 2021-10-30
- Finding
  - Evidence: Positive feedback from people, relatives and commissioners with no complaints received at time of inspection.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective induction programme based on the Care Certificate with regular supervision and development support.
  - Published: 2021-10-30
- Finding
  - Evidence: Multilingual capability supporting Asian communities, with surveys available in Gujarati and English.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care provided in line with individual wishes and cultural needs
  - Published: 2021-10-30
- Finding
  - Complaints policy in place; no complaints received at inspection
  - Published: 2021-10-30
- Finding
  - Social isolation identified and addressed proactively
  - Published: 2021-10-30
- Finding
  - Care plan reviews not always recorded in a timely manner
  - Published: 2021-10-30
- Finding
  - Personalised, detailed care plans with step-by-step guidance for staff
  - Published: 2021-10-30

### safe

- Finding
  - Infection control procedures followed consistently
  - Published: 2021-10-30
- Finding
  - Robust recruitment practices including DBS checks
  - Published: 2021-10-30
- Finding
  - Sufficient staffing levels with electronic monitoring of visits
  - Published: 2021-10-30
- Finding
  - Medicines managed safely with MARs and NICE-aligned policy
  - Published: 2021-10-30
- Finding
  - Risk assessments in place and reviewed (with minor gaps noted)
  - Published: 2021-10-30
- Finding
  - Safeguarding procedures understood and followed by staff
  - Published: 2021-10-30

### well_led

- Finding
  - People, relatives and staff supported to share views; feedback acted upon
  - Published: 2021-10-30
- Finding
  - Equality, diversity and cultural competency embedded in service culture
  - Published: 2021-10-30
- Finding
  - Quality audits conducted across care records, medication and staff practice
  - Published: 2021-10-30
- Finding
  - Registered manager provides clear, supportive and open leadership
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2934421929

HomeCare Compass is an independent guide and is not affiliated with the CQC.