# Amethyst Home Care Limited

Amethyst Home Care Limited is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/11/2022

## Practical info

- Postcode: CR0 6HR
- Registered manager: Kerchhoff, Berenice
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 30/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-30

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-30
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-11-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-30

### Other

- Finding
  - Evidence: Open and transparent leadership with good communication with people, relatives, staff and external professionals
  - Published: 2022-11-30
- Finding
  - Evidence: Strong registered manager oversight including audits, spot checks, supervision and appraisal
  - Published: 2022-11-30
- Finding
  - Evidence: Personalised care plans reflecting individual backgrounds, preferences, routines and communication needs
  - Published: 2022-11-30
- Finding
  - Evidence: Staff received regular training including dementia, moving and handling, infection control, MCA, and equality and diversity
  - Published: 2022-11-30
- Finding
  - Evidence: Consistency of care with people receiving support from the same small number of staff who knew them well
  - Published: 2022-11-30
- Finding
  - Evidence: Excellent staff timekeeping with no missed visits reported by people using the service
  - Published: 2022-11-30
- Finding
  - Evidence: Good medicines management with frequent checks by registered manager and records in line with best practice
  - Published: 2022-11-30
- Finding
  - Evidence: Registered manager had direct care involvement giving strong understanding of people's needs and preferences
  - Published: 2022-11-30

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-11-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-30
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-11-30
- Finding
  - Staffing and recruitment
  - Published: 2022-11-30
- Finding
  - Using medicines safely
  - Published: 2022-11-30

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people using the service; Working in partnership with others
  - Published: 2022-11-30
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-291897192

HomeCare Compass is an independent guide and is not affiliated with the CQC.