# The Angels on Call

*Operated by Ms Tanya Michelle Gostelow.*

The Angels on Call is a CQC-regulated home-care agency in Boston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 04/02/2022

## Practical info

- Postcode: PE21 0EW
- Local authority: Lincolnshire
- Region: East Midlands
- City: Boston
- Last CQC check: 04/Feb/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Improved provider responses and accuracy of monthly action plan reports
  - Published: 2022-02-04
- Finding
  - Evidence: Employment of an administrator to support quality monitoring processes
  - Published: 2022-02-04
- Finding
  - Evidence: Provider visible and approachable; people felt able to raise concerns
  - Published: 2022-02-04
- Finding
  - Evidence: Person-centred approach with consistent small group of key staff
  - Published: 2022-02-04
- Finding
  - Evidence: Improved processes to protect people from financial abuse with itemised receipts
  - Published: 2022-02-04
- Finding
  - Evidence: Improved infection prevention and control practices, including COVID-19 testing and vaccination compliance
  - Published: 2022-02-04
- Finding
  - Evidence: Staff received safeguarding training and demonstrated awareness of responsibilities
  - Published: 2022-02-04
- Finding
  - Evidence: All staff administering medicines had received appropriate training
  - Published: 2022-02-04
- Finding
  - Evidence: Improved recruitment processes including DBS checks, no longer in breach of Regulation 19
  - Published: 2022-02-04
- **staff_training** _(minor)_
  - Evidence: the administrator was still completing training to support them in their role.
  - Published: 2022-02-04
- **record_keeping** _(minor)_
  - Evidence: one record gave conflicting information on moving and handling techniques.
  - Published: 2022-02-04
- **governance** _(moderate)_
  - Evidence: improvements had been made, further improvement were required to ensure the service management and leadership was inconsistent.
  - Published: 2022-02-04
- **medication_management** _(moderate)_
  - Evidence: Whilst we saw the medicines audits had been completed, the issue we have reported in our safe section had not been highlighted by the provider audits.
  - Published: 2022-02-04
- **medication_management** _(critical)_
  - Evidence: The processes in place around this practice were not robust and did not allow staff to effectively check the medicines they were administering.
  - Published: 2022-02-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-04
- Finding
  - Staffing and recruitment
  - Published: 2022-02-04
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-04
- Finding
  - Using medicines safely
  - Published: 2022-02-04

### well_led

- Finding
  - Continuous learning and working in partnership with others
  - Published: 2022-02-04
- Finding
  - Promoting a positive person-centred culture and engaging people and staff
  - Published: 2022-02-04
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2022-02-04
- Finding
  - Duty of candour and openness
  - Published: 2022-02-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2915995979

HomeCare Compass is an independent guide and is not affiliated with the CQC.