# Sensitive Care Solutions

*Operated by Sensitive Care Solutions Ltd.*

Sensitive Care Solutions is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/02/2024

## Practical info

- Postcode: LE4 5AF
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 14/Feb/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Quality monitoring included audits of care call timeliness, daily notes, and ongoing needs reviews
  - Published: 2024-02-14
- Finding
  - Evidence: Registered manager understood duty of candour and met CQC notification requirements
  - Published: 2024-02-14
- Finding
  - Evidence: Continuous learning supported through university internship partnerships and regular staff surveys
  - Published: 2024-02-14
- Finding
  - Evidence: Provider accredited as a Disability Confident Employer, promoting inclusivity and diversity
  - Published: 2024-02-14
- Finding
  - Evidence: Medicines administered safely with regular competency assessments of staff
  - Published: 2024-02-14
- Finding
  - Evidence: Staff rotas planned considering protected characteristics including language and gender preferences
  - Published: 2024-02-14
- Finding
  - Evidence: Safeguarding referrals made timely and in line with local protocols; staff trained and aware of whistleblowing
  - Published: 2024-02-14
- Finding
  - Evidence: People and relatives were highly complimentary, with no missed calls reported and consistent staffing teams
  - Published: 2024-02-14

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-02-14
- Finding
  - Using medicines safely
  - Published: 2024-02-14
- Finding
  - Staffing and recruitment
  - Published: 2024-02-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2024-02-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-02-14
- Finding
  - Engaging and involving people using the service; Continuous learning and improving care
  - Published: 2024-02-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-02-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2913182579

HomeCare Compass is an independent guide and is not affiliated with the CQC.