# Alina Homecare Poole

*Operated by Alina Homecare Ltd.*

Alina Homecare Poole is a CQC-regulated home-care agency in Poole.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/04/2023

## Practical info

- Postcode: BH17 0GE
- Registered manager: Draper, Natalie
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Poole
- Last CQC check: 19/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager understood duty of candour and CQC notification requirements
  - Published: 2023-04-19
- Finding
  - Evidence: Electronic visit monitoring with alerts to office if a visit is late, safeguarding against missed visits
  - Published: 2023-04-19
- Finding
  - Evidence: Adequate PPE supplies and infection control training monitored via spot checks
  - Published: 2023-04-19
- Finding
  - Evidence: Good partnership working with health and social care professionals
  - Published: 2023-04-19
- Finding
  - Evidence: Strong staff culture with staff feeling proud, supported and appreciated; recognition initiatives in place
  - Published: 2023-04-19
- Finding
  - Evidence: Accidents and incidents recorded, analysed and learning shared across the provider's locations
  - Published: 2023-04-19
- Finding
  - Evidence: Robust multi-layered governance including audits of medicines, care plans and risk assessments at both service and provider level
  - Published: 2023-04-19
- Finding
  - Evidence: Electronic medicines management system with immediate alerts for late or missed doses; staff competency assessed
  - Published: 2023-04-19
- Finding
  - Evidence: Detailed risk assessments with clear instructions for staff on reducing identified risks
  - Published: 2023-04-19
- Finding
  - Evidence: People and relatives felt safe and were complimentary about staff being kind and caring
  - Published: 2023-04-19

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-19
- Finding
  - Using medicines safely
  - Published: 2023-04-19
- Finding
  - Staffing and recruitment
  - Published: 2023-04-19
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-04-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-19

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-04-19
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-04-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-04-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2912222854

HomeCare Compass is an independent guide and is not affiliated with the CQC.