# Juventa 4 Care Ltd

Juventa 4 Care Ltd is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/02/2023

## Practical info

- Postcode: S2 1AS
- Registered manager: Madzivire, Mercy
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 03/Feb/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-21
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-21

### Other

- Finding
  - Evidence: Clear management and accountability structure with active audits and quality assurance
  - Published: 2023-03-21
- Finding
  - Evidence: Good stocks of PPE maintained and infection control procedures followed
  - Published: 2023-03-21
- Finding
  - Evidence: Service worked closely with GPs, district nurses, social workers and other health professionals
  - Published: 2023-03-21
- Finding
  - Evidence: Accidents and incidents were monitored, analysed and learning communicated to staff
  - Published: 2023-03-21
- Finding
  - Evidence: Staff received regular supervision and performance feedback from line managers
  - Published: 2023-03-21
- Finding
  - Evidence: Electronic visit monitoring system enabled managers to oversee timely care delivery
  - Published: 2023-03-21
- Finding
  - Evidence: Environmental and health risk assessments were detailed and regularly reviewed
  - Published: 2023-03-21
- Finding
  - Evidence: Robust recruitment processes including DBS checks were in place
  - Published: 2023-03-21
- Finding
  - Evidence: Medicines were managed safely with clear MAR records and competency checks for staff
  - Published: 2023-03-21
- Finding
  - Evidence: People were protected from the risk of abuse and staff were trained in safeguarding responsibilities
  - Published: 2023-03-21
- **person_centred_care** _(minor)_
  - Evidence: One person said, although it was not a particular problem, they would prefer more female care staff to support them.
  - Published: 2023-03-21
- **communication_with_families** _(minor)_
  - Evidence: Relatives said, "Occasionally someone from the 'firm' comes to see us" and "I strongly feel that communication could be improved"
  - Published: 2023-03-21
- **staff_training** _(minor)_
  - Evidence: Relatives and people told us, "I think their training is not bad, but there is always room for improvement" and "I would say they would benefit from a bit more."
  - Published: 2023-03-21
- **missed_or_late_visits** _(minor)_
  - Evidence: Some people did say they would like more consistent call times. People told us, "Timings are not great, but many a time they stay longer than they are allotted"
  - Published: 2023-03-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-21
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-21
- Finding
  - Using medicines safely
  - Published: 2023-03-21
- Finding
  - Staffing and recruitment
  - Published: 2023-03-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-21

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2906978845

HomeCare Compass is an independent guide and is not affiliated with the CQC.