# Reliacare

*Operated by Reliacare Limited.*

Reliacare is a CQC-regulated home-care agency in Dalton-in-furness.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/06/2023

## Practical info

- Postcode: LA15 8RE
- Registered manager: Gribbin, Victoria
- Local authority: Westmorland and Furness
- Region: North West
- City: Dalton-in-furness
- Last CQC check: 23/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with other services to support people's health needs.
  - Published: 2023-06-23
- Finding
  - Evidence: Staff felt well-supported and were engaged through surveys and formal supervision meetings.
  - Published: 2023-06-23
- Finding
  - Evidence: Provider proactively created bereavement support guides for people during the COVID-19 pandemic.
  - Published: 2023-06-23
- Finding
  - Evidence: Management team directly involved in care delivery, fostering strong relationships with people using the service.
  - Published: 2023-06-23
- Finding
  - Evidence: Person-centred culture with high satisfaction; people said they would recommend the service.
  - Published: 2023-06-23
- Finding
  - Evidence: Incident learning was shared with staff via team meetings and digital media.
  - Published: 2023-06-23
- Finding
  - Evidence: Robust infection prevention and control procedures with appropriate PPE use.
  - Published: 2023-06-23
- Finding
  - Evidence: Medicines management was well-documented, staff were trained and competence was assessed via spot checks.
  - Published: 2023-06-23
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references.
  - Published: 2023-06-23
- Finding
  - Evidence: Sufficient staffing levels with staff arriving on time and having adequate time to deliver care.
  - Published: 2023-06-23
- Finding
  - Evidence: People felt safe with staff and risks were identified and managed effectively with clear guidance in care records.
  - Published: 2023-06-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-23
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-23
- Finding
  - Using medicines safely
  - Published: 2023-06-23
- Finding
  - Staffing and recruitment
  - Published: 2023-06-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management
  - Published: 2023-06-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-23
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2023-06-23
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2023-06-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2905481355

HomeCare Compass is an independent guide and is not affiliated with the CQC.