# Springfield Healthcare (Darlington)

*Operated by Springfield Home Care Services Limited.*

Springfield Healthcare (Darlington) is a CQC-regulated home-care agency in Darlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/11/2023

## Practical info

- Postcode: DL1 1QL
- Registered manager: Kelly, Donna
- Local authority: Darlington
- Region: North East
- City: Darlington
- Last CQC check: 23/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider worked closely with other agencies to support people's social and cultural needs.
  - Published: 2023-12-19
- Finding
  - Evidence: Audits contained clear action plans to address any concerns found.
  - Published: 2023-12-19
- Finding
  - Evidence: Unannounced spot checks of staff in place to monitor quality of care delivery.
  - Published: 2023-12-19
- Finding
  - Evidence: Positive culture with open, transparent leadership and regular communication with staff and people.
  - Published: 2023-12-19
- Finding
  - Evidence: Electronic system to track late calls effectively; no calls had been missed.
  - Published: 2023-12-19
- Finding
  - Evidence: Effective recruitment processes with appropriate checks completed for all staff.
  - Published: 2023-12-19
- Finding
  - Evidence: Risks to people's health, safety and well-being were effectively managed and medicines were administered safely.
  - Published: 2023-12-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2899942332

HomeCare Compass is an independent guide and is not affiliated with the CQC.