# Springfield Healthcare (Newcastle)

*Operated by Springfield Home Care Services Limited.*

Springfield Healthcare (Newcastle) is a CQC-regulated home-care agency in Newcastle Upon Tyne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/05/2022

## Practical info

- Postcode: NE6 1TW
- Registered manager: Parveen, Zorah
- Local authority: Newcastle upon Tyne
- Region: North East
- City: Newcastle Upon Tyne
- Last CQC check: 12/May/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: End of life wishes discussed and staff trained in end of life care
  - Published: 2022-05-12
- Finding
  - Evidence: Staff supported people to access the community and avoid social isolation
  - Published: 2022-05-12
- Finding
  - Evidence: Open, person-centred leadership culture with approachable management and staff feedback mechanisms
  - Published: 2022-05-12
- Finding
  - Evidence: Effective quality assurance and auditing systems used by management to monitor care
  - Published: 2022-05-12
- Finding
  - Evidence: Safe recruitment processes including DBS checks, references and qualifications
  - Published: 2022-05-12
- Finding
  - Evidence: Robust infection prevention and control practices including PPE use and COVID-19 training
  - Published: 2022-05-12
- Finding
  - Evidence: Person-centred care plans developed from holistic assessments covering physical, emotional and social needs
  - Published: 2022-05-12
- Finding
  - Evidence: Medicines were safely managed with regular checks and staff competency observations
  - Published: 2022-05-12
- Finding
  - Evidence: Risks were fully identified, assessed and mitigated with regularly reviewed risk assessments
  - Published: 2022-05-12
- Finding
  - Evidence: People and relatives reported feeling safe and were positive about the friendly staff team
  - Published: 2022-05-12

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-12
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-05-12
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-12
- Finding
  - Using medicines safely
  - Published: 2022-05-12
- Finding
  - Staffing and recruitment
  - Published: 2022-05-12
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-05-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-12

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-05-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-12
- Finding
  - Duty of candour and continuous learning and improving care
  - Published: 2022-05-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2899942251

HomeCare Compass is an independent guide and is not affiliated with the CQC.