# Caritas Care Solutions

*Operated by Caritas Care Solutions Ltd.*

Caritas Care Solutions is a CQC-regulated home-care agency in North Ferriby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/10/2018

## Practical info

- Postcode: HU14 3HH
- Registered manager: Sitotombe, Mazwita
- Local authority: East Riding of Yorkshire
- Region: Yorkshire & Humberside
- City: North Ferriby
- Last CQC check: 15/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Two registered managers were in post at the time of inspection.
  - Published: 2022-12-15
- Finding
  - Evidence: People felt safe when receiving support and spoke positively of the caring nature of staff.
  - Published: 2022-12-15
- Finding
  - Evidence: Staff attended most calls on time; people and relatives were happy with punctuality.
  - Published: 2022-12-15
- Finding
  - Evidence: Enough staff were deployed to meet the needs of people using the service.
  - Published: 2022-12-15
- Finding
  - Evidence: Staff were safely recruited with appropriate employment checks completed before starting work.
  - Published: 2022-12-15
- **person_centred_care** _(minor)_
  - Evidence: We are switched around so frequently that some clients end up being uncomfortable with the number of different carers that visit them within a week's period.
  - Published: 2022-12-15
- **staffing_levels** _(minor)_
  - Evidence: Sometimes there is enough time between calls, other times we are encouraged to get to our first call early so we have extra time for travel
  - Published: 2022-12-15

### safe

- Finding
  - Staffing and recruitment
  - Published: 2022-12-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2899196495

HomeCare Compass is an independent guide and is not affiliated with the CQC.