# Elite Privilege Care Limited

Elite Privilege Care Limited is a CQC-regulated home-care agency in Dewsbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/01/2018

## Practical info

- Postcode: WF12 9DB
- Registered manager: Ghani, Sajid
- Local authority: Kirklees
- Region: Yorkshire & Humberside
- City: Dewsbury
- Last CQC check: 12/Jan/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Clear and shared vision embedded in practice; registered manager and office staff always available including outside office hours.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff supported to develop through formal qualifications, with the service funding further training.
  - Published: 2020-01-29
- Finding
  - Evidence: Positive partnership working with local authority and other agencies, including complex shared care packages.
  - Published: 2020-01-29
- Finding
  - Evidence: Strong cultural and spiritual awareness demonstrated by care staff, including support for religious practices and diverse needs.
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager demonstrated good understanding of best practice and actively encouraged mentoring among experienced staff.
  - Published: 2020-01-29
- Finding
  - Evidence: Care records were person-centred with comprehensive daily notes; staff responsive to changing needs.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff spoken of very highly by people and relatives, described as caring, kind and considerate, often going above and beyond.
  - Published: 2020-01-29
- Finding
  - Evidence: Medication was administered safely with no concerns identified; infection control practices correctly followed.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and received visits from consistent care staff, with person-specific risk assessments and risk management plans in place.
  - Published: 2020-01-29
- **governance** _(minor)_
  - Evidence: Spot checks were recorded and the information stored in the care files making it difficult to determine the frequency. The registered manager agreed to add to the supervision matrix.
  - Published: 2020-01-29
- **governance** _(minor)_
  - Evidence: We found staff meetings were sporadic but were detailed and considered issues in depth. The registered manager agreed to plan more regular service-wide meetings.
  - Published: 2020-01-29
- **supervision_appraisal** _(minor)_
  - Evidence: Staff did receive competency checks but these were not planned in a consistent manner. The registered manager agreed to plan these better in the future.
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2895852788

HomeCare Compass is an independent guide and is not affiliated with the CQC.