# Andersen Care Agency

*Operated by Andersen Care Limited.*

Andersen Care Agency is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 13/02/2024

## Practical info

- Postcode: N17 8EY
- Registered manager: Gbajumo, Andrew
- Local authority: Haringey
- Region: London
- City: London
- Last CQC check: 13/Feb/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Managers celebrated people's birthdays and made efforts to promote person-centred wellbeing.
  - Published: 2024-02-13
- Finding
  - Evidence: The service was working within the principles of the MCA with appropriate legal authorisations in place.
  - Published: 2024-02-13
- Finding
  - Evidence: Staff were trained in infection control and PPE supplies were checked in people's homes.
  - Published: 2024-02-13
- Finding
  - Evidence: Appropriate and safe recruitment checks had been completed before new staff started.
  - Published: 2024-02-13
- Finding
  - Evidence: The registered manager had created an open positive culture at the service.
  - Published: 2024-02-13
- Finding
  - Evidence: Relatives reported staff were respectful, polite, and caring to their loved ones.
  - Published: 2024-02-13
- Finding
  - Evidence: Staff were not under pressure to rush and had plenty of time between care visits.
  - Published: 2024-02-13
- Finding
  - Evidence: People received care visits at times they were happy with and saw a regular group of care staff.
  - Published: 2024-02-13
- **safeguarding** _(moderate)_
  - Evidence: Staff were not aware of the professionals they could also report concerns to, such as the local authority.
  - Published: 2024-02-13
- **record_keeping** _(moderate)_
  - Evidence: Regular audits took place... However, supporting evidence of this work was not documented and captured.
  - Published: 2024-02-13
- **governance** _(critical)_
  - Evidence: The provider failed to notify CQC when there were safeguarding investigation completed by the local authority.
  - Published: 2024-02-13
- **incident_learning** _(moderate)_
  - Evidence: There was an accident and incident process in place. This was not always followed when incidents took place.
  - Published: 2024-02-13
- **medication_management** _(critical)_
  - Evidence: People who were supported with their medicines did not have care plans for this... Staff and managers were unclear if they were prompting or administering people's medicines.
  - Published: 2024-02-13
- **care_planning** _(critical)_
  - Evidence: Staff did not have robust care plans to guide their practice and promote people's safety.
  - Published: 2024-02-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-02-13
- Finding
  - Preventing and controlling infection
  - Published: 2024-02-13
- Finding
  - Staffing and recruitment
  - Published: 2024-02-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-13
- Finding
  - Using medicines safely
  - Published: 2024-02-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-13

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-02-13
- Finding
  - Working in partnership with others
  - Published: 2024-02-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-02-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-13
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2024-02-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-288773125

HomeCare Compass is an independent guide and is not affiliated with the CQC.