# Apex Prime Care - Southampton

*Operated by Apex Prime Care Ltd.*

Apex Prime Care - Southampton is a CQC-regulated home-care agency in Southampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/10/2022

## Practical info

- Postcode: SO15 0SD
- Registered manager: Frier, Wendy
- Local authority: Southampton
- Region: South East
- City: Southampton
- Last CQC check: 20/Oct/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Investment in electronic care planning and partnership working with local authority on assistive technology
  - Published: 2022-10-20
- Finding
  - Evidence: Regular feedback from people and staff via questionnaires, reviews and team meetings
  - Published: 2022-10-20
- Finding
  - Evidence: Clear governance structure with geographical teams, weekly reports to senior management, and scheduled audits
  - Published: 2022-10-20
- Finding
  - Evidence: Open, person-centred culture with visible, approachable management and supportive coordinators
  - Published: 2022-10-20
- Finding
  - Evidence: Compliance officer audits incident reports for trends, leading to training or external referrals
  - Published: 2022-10-20
- Finding
  - Evidence: Robust recruitment checks including DBS, with medicines training and competency assessments
  - Published: 2022-10-20
- Finding
  - Evidence: Business continuity plan prioritising people with most critical needs in emergencies
  - Published: 2022-10-20
- Finding
  - Evidence: Robust 'non entry policy' and out-of-hours senior staff line to safeguard welfare at care calls
  - Published: 2022-10-20
- Finding
  - Evidence: People and relatives felt safe and reported consistent, competent staff who knew their needs
  - Published: 2022-10-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-20
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-20
- Finding
  - Using medicines safely
  - Published: 2022-10-20
- Finding
  - Staffing and recruitment
  - Published: 2022-10-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-20
- Finding
  - Continuous learning and improving care
  - Published: 2022-10-20
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-10-20
- Finding
  - Managers and staff understanding roles, performance, risks and regulatory requirements
  - Published: 2022-10-20
- Finding
  - Duty of candour
  - Published: 2022-10-20
- Finding
  - Promoting a positive, person-centred, open and empowering culture
  - Published: 2022-10-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2886196903

HomeCare Compass is an independent guide and is not affiliated with the CQC.