# Princess Homecare

*Operated by Exhilaro Ltd.*

Princess Homecare is a CQC-regulated home-care agency in Chippenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Inadequate |
| Safe | Inadequate |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Good |
| Well-led | Inadequate |

Rating published: 13/02/2025

## Practical info

- Postcode: SN15 4DL
- Local authority: Wiltshire
- Region: South West
- City: Chippenham
- Last CQC check: 13/Feb/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Communication with people
  - Published: 2020-01-29
- Finding
  - Privacy, dignity and independence
  - Published: 2020-01-29
- Finding
  - Caring attitude of staff
  - Published: 2020-01-29

### effective

- Finding
  - Staff supervision and support
  - Published: 2020-01-29
- Finding
  - Staff training and development
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Strong partnership working with GPs, community nurses, occupational therapists and the local authority.
  - Published: 2022-05-10
- Finding
  - Evidence: The registered manager engaged with external webinars, training events and forums to continually develop the service.
  - Published: 2022-05-10
- Finding
  - Evidence: Quality monitoring systems including audits and surveys were in place; 100% of people said they would recommend the service.
  - Published: 2022-05-10
- Finding
  - Evidence: COVID-19 risk assessments, PPE stocks, and lateral flow testing prior to shifts were all in place.
  - Published: 2022-05-10
- Finding
  - Evidence: Staff were safely recruited with all required pre-employment checks completed.
  - Published: 2022-05-10
- Finding
  - Evidence: Personalised risk management plans were in place covering a wide range of areas, reviewed when needed.
  - Published: 2022-05-10
- Finding
  - Evidence: Medicines administration records were completed in full with no gaps, and regular medicines audits were conducted.
  - Published: 2022-05-10
- Finding
  - Evidence: People and relatives felt safe and were complimentary about the reliability and consistency of staff, with no missed visits reported.
  - Published: 2022-05-10

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - End of life care
  - Published: 2020-01-29
- Finding
  - Flexibility and responsiveness to needs
  - Published: 2020-01-29
- Finding
  - Care planning and reviews
  - Published: 2020-01-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-10
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-10
- Finding
  - Using medicines safely
  - Published: 2022-05-10
- Finding
  - Staffing and recruitment
  - Published: 2022-05-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-10

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-10
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-10
- Finding
  - Governance and policy management
  - Published: 2020-01-29
- Finding
  - Quality assurance and auditing
  - Published: 2020-01-29
- Finding
  - Leadership and management culture
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2876428533

HomeCare Compass is an independent guide and is not affiliated with the CQC.