# Fosse Healthcare - Derby

*Operated by Fosse Healthcare Limited.*

Fosse Healthcare - Derby is a CQC-regulated home-care agency in Derby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/02/2022

## Practical info

- Postcode: DE23 6UQ
- Registered manager: Walker, Donna
- Local authority: Derby
- Region: East Midlands
- City: Derby
- Last CQC check: 23/Feb/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-01-28
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-01-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-01-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-01-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-01-28

### Other

- Finding
  - Evidence: Equality and diversity needs, including cultural, religious and gender preferences, were assessed and respected
  - Published: 2023-09-22
- Finding
  - Evidence: Partnership working with other health and social care professionals reflected in care plans
  - Published: 2023-09-22
- Finding
  - Evidence: Provider engaged with people, relatives and staff to gather feedback and promote open culture
  - Published: 2023-09-22
- Finding
  - Evidence: Complaints process in place with records of investigations and resolutions
  - Published: 2023-09-22
- Finding
  - Evidence: People felt safe, respected, and involved in their care; positive feedback on staff compassion and dignity
  - Published: 2023-09-22
- Finding
  - Evidence: Staff completed Care Certificate induction and ongoing competency checks
  - Published: 2023-09-22
- Finding
  - Evidence: Care plans and risk assessments kept under review and accessible to staff via mobile phones
  - Published: 2023-09-22
- Finding
  - Evidence: Electronic medicines administration records (eMAR) in place with transcription checks and medicines error investigations
  - Published: 2023-09-22
- Finding
  - Evidence: Staff trained in safeguarding, medicines administration, infection prevention and control including COVID-19 PPE use
  - Published: 2023-09-22
- Finding
  - Evidence: Improvements made since previous inspection; provider no longer in breach of regulations for safeguarding, medicines management, or good governance
  - Published: 2023-09-22
- **leadership** _(minor)_
  - Evidence: There was no registered manager at the time of our inspection, however the recently appointed manager had begun the process of registration.
  - Published: 2023-09-22
- **governance** _(minor)_
  - Evidence: audit process needed further time to fully embed improvements in the service
  - Published: 2023-09-22
- **missed_or_late_visits** _(minor)_
  - Evidence: People told us they still experienced some variations with the timings of their care calls...One person told us they had experienced the occasional missed call.
  - Published: 2023-09-22
- **medication_management** _(minor)_
  - Evidence: recent audits of eMAR charts had not identified records had not recorded whether one or two tablet medicines had been given where this was an option
  - Published: 2023-09-22
- Finding
  - Evidence: Daily care records were sufficiently detailed to show changes in health and well-being.
  - Published: 2022-01-28
- Finding
  - Evidence: Time-critical care calls for people with health needs such as diabetes were improved and received on time.
  - Published: 2022-01-28

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-01-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-01-28
- Finding
  - Staffing and recruitment
  - Published: 2022-01-28
- Finding
  - Using medicines safely
  - Published: 2022-01-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-01-28

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-01-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-01-28
- Finding
  - Continuous learning and improving care
  - Published: 2022-01-28
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-01-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2868596705

HomeCare Compass is an independent guide and is not affiliated with the CQC.