# Capital Staffing Services Ltd

Capital Staffing Services Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 13/03/2026

## Practical info

- Postcode: SE1 3PL
- Registered manager: Hayes, Ellen
- Local authority: Southwark
- Region: London
- City: London
- Last CQC check: 13/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Monthly care package reports produced for CCGs monitoring staffing, missed calls, complaints, incidents and training
  - Published: 2021-10-30
- Finding
  - Evidence: Responsive care planning with regular reviews reflecting changing needs and involvement of people and families
  - Published: 2021-10-30
- Finding
  - Evidence: Close partnership working with CCGs, NHS Trusts, consultants and local authority safeguarding teams
  - Published: 2021-10-30
- Finding
  - Evidence: Effective recruitment procedures with all checks completed before staff commenced work
  - Published: 2021-10-30
- Finding
  - Evidence: Strong person-centred culture with staff understanding individual communication needs including non-verbal cues
  - Published: 2021-10-30
- Finding
  - Evidence: Thorough risk assessments covering medical conditions, environment, equipment and emergency planning with personal emergency evacuation plans
  - Published: 2021-10-30
- Finding
  - Evidence: Robust medicines management with competency assessments, detailed handovers, regular audits and healthcare professional oversight
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received advanced and specialist training including tracheotomy, paediatric resuscitation, diabetes management and PEG feeding
  - Published: 2021-10-30
- **supervision_appraisal** _(moderate)_
  - Evidence: The registered manager carried out staff supervisions and appraisal but had not always maintained records of these one to one meetings for all the staff.
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2867788722

HomeCare Compass is an independent guide and is not affiliated with the CQC.