# Apex Prime Care - Newhaven

*Operated by Apex Prime Care Ltd.*

Apex Prime Care - Newhaven is a CQC-regulated home-care agency in Newhaven.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 02/12/2022

## Practical info

- Postcode: BN9 9QS
- Registered manager: Stafford, Sarah
- Local authority: East Sussex
- Region: South East
- City: Newhaven
- Last CQC check: 02/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives felt involved, listened to and confident in the management of the service.
  - Published: 2022-12-02
- Finding
  - Evidence: Regular supervisions, appraisals, spot checks and care note audits carried out by management.
  - Published: 2022-12-02
- Finding
  - Evidence: Effective weekly and monthly medication audits identifying missed medicines and issues.
  - Published: 2022-12-02
- Finding
  - Evidence: Positive feedback from health and social care professionals about staff involvement and responsiveness.
  - Published: 2022-12-02
- Finding
  - Evidence: Person-centred culture with staff supporting people to maintain independence.
  - Published: 2022-12-02
- Finding
  - Evidence: Staff trained and competency-checked before administering medicines independently.
  - Published: 2022-12-02
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references from previous employers.
  - Published: 2022-12-02
- Finding
  - Evidence: Robust risk management for specific conditions including choking, epilepsy, catheter care and infection control.
  - Published: 2022-12-02
- Finding
  - Evidence: People felt safe and staff were knowledgeable about safeguarding, raising concerns appropriately and recording lessons learned from incidents.
  - Published: 2022-12-02
- **governance** _(moderate)_
  - Evidence: Other aspects of quality assurance such as risk assessments and documents relating to medicines required improvement.
  - Published: 2022-12-02
- **record_keeping** _(minor)_
  - Evidence: The person's care plan did not state what safe levels were for the person [blood sugar].
  - Published: 2022-12-02
- **medication_management** _(moderate)_
  - Evidence: People did not have PRN protocols in place to give guidance to staff about what medicine to administer when needed.
  - Published: 2022-12-02
- **care_planning** _(moderate)_
  - Evidence: Some records relating to people's risks needed more detail in people's care plans...the person's care plan was not clear on repositioning instructions.
  - Published: 2022-12-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2865892762

HomeCare Compass is an independent guide and is not affiliated with the CQC.