# Divine Health Services Limited

Divine Health Services Limited is a CQC-regulated home-care agency in Bromsgrove.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 19/07/2022

## Practical info

- Postcode: B60 3ET
- Registered manager: Mandisodza, Dairai
- Local authority: Worcestershire
- Region: West Midlands
- City: Bromsgrove
- Last CQC check: 19/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-19
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-07-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-19

### Other

- Finding
  - Evidence: Safe infection control practices including PPE use and covid-19 testing
  - Published: 2022-07-19
- Finding
  - Evidence: Lessons learned from incidents were shared with staff to prevent recurrence
  - Published: 2022-07-19
- Finding
  - Evidence: Positive feedback about registered manager from people, relatives and staff
  - Published: 2022-07-19
- Finding
  - Evidence: Improvements made to bedtime call times via new computerised monitoring system
  - Published: 2022-07-19
- Finding
  - Evidence: Staff completed Care Certificate with comprehensive induction and ongoing competency checks
  - Published: 2022-07-19
- Finding
  - Evidence: Care plans accurately reflected needs and were regularly reviewed with people involved
  - Published: 2022-07-19
- Finding
  - Evidence: People felt safe and supported by kind, familiar staff with no missed calls reported
  - Published: 2022-07-19
- **cultural_competency** _(minor)_
  - Evidence: some staff needed further support to understand the culture differences with food... one person told us they were given a knife and folk to eat their toast.
  - Published: 2022-07-19
- **leadership** _(moderate)_
  - Evidence: the registered manager who was also the provider did not fully understand the recruitment process for staff who came to work from overseas
  - Published: 2022-07-19

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-19
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-19
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-07-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-19
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-19
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2022-07-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-19
- Finding
  - Staffing and recruitment
  - Published: 2022-07-19

### well_led

- Finding
  - Continuous learning and improving care; engaging and involving people; working in partnership
  - Published: 2022-07-19
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2857863813

HomeCare Compass is an independent guide and is not affiliated with the CQC.