# Joint Community Rehabilitation Service

*Operated by East Sussex County Council.*

Joint Community Rehabilitation Service is a CQC-regulated home-care agency in Lewes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/03/2020

## Practical info

- Postcode: BN7 1UE
- Registered manager: Hand, Margot
- Local authority: East Sussex
- Region: South East
- City: Lewes
- Last CQC check: 28/Mar/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-10-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-10-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-10-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Staff equipped with lone working devices and clear personal safety protocols
  - Published: 2021-10-30
- Finding
  - Evidence: Robust quality monitoring and audit systems regularly completed by management
  - Published: 2021-10-30
- Finding
  - Evidence: Visible, values-driven leadership with clear accountability at all levels
  - Published: 2021-10-30
- Finding
  - Evidence: Strong partnership working with physiotherapists and occupational therapists from ESHT
  - Published: 2021-10-30
- Finding
  - Evidence: Effective incident reporting and learning culture with trend monitoring
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred, goal-focused care planning with weekly reviews and people actively involved
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive staff induction, mentoring, supervision and appraisal processes
  - Published: 2021-10-30
- Finding
  - Evidence: Safe medicines management with weekly MAR chart audits and competency checks
  - Published: 2021-10-30
- Finding
  - Evidence: Robust risk assessment and risk management planning promoting independence
  - Published: 2021-10-30
- Finding
  - Evidence: Strong safeguarding culture with regular staff training and competency assessments
  - Published: 2021-10-30
- **person_centred_care** _(minor)_
  - Evidence: '(Name) sees different girls, maybe up to 10 in a week. We never know who is coming or a time'
  - Published: 2021-10-30
- **missed_or_late_visits** _(minor)_
  - Evidence: 'The care plan says 8.30 but they can come anytime between 7-10, it would be better if we knew as (name) gets a bit distressed'
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care and support
  - Published: 2021-10-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30
- Finding
  - Meeting people's communication needs
  - Published: 2021-10-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-10-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-10-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-10-30
- Finding
  - Continuous learning and improving care
  - Published: 2021-10-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-10-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-10-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2857632875

HomeCare Compass is an independent guide and is not affiliated with the CQC.