# Respectful Care Nottingham South

*Operated by Peach, Peach and Peach Limited.*

Respectful Care Nottingham South is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/01/2018

## Practical info

- Postcode: NG2 6DD
- Registered manager: Peach, Emma
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Nottingham
- Last CQC check: 20/Jan/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives unanimously described the service as well run and said they would recommend it.
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints and incidents were used as learning opportunities, with corrective action taken and communicated to staff.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff felt motivated, well-supported and were encouraged to suggest service improvements.
  - Published: 2020-01-29
- Finding
  - Evidence: The registered manager proactively coordinated with health professionals including physiotherapists, district nurses, GPs and occupational therapists.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were person-centred and reviewed every three months or sooner if circumstances changed.
  - Published: 2020-01-29
- Finding
  - Evidence: The service operated a 'culture information hub' and matched care workers with people of the same religious beliefs to provide culturally sensitive care.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received structured training including the Care Certificate, condition-specific training, and medicines administration assessments.
  - Published: 2020-01-29
- Finding
  - Evidence: The registered manager conducted unannounced observations of care workers at least four times per year per worker.
  - Published: 2020-01-29
- Finding
  - Evidence: People consistently received care from the same care workers, with matching based on interests, empathy and cultural background.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were safely recruited using a 'Parent Test' ethos and all pre-employment checks including DBS were completed before employment.
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2855540830

HomeCare Compass is an independent guide and is not affiliated with the CQC.