# Apex Prime Care - Havant and Portsmouth

*Operated by Apex Prime Care Ltd.*

Apex Prime Care - Havant and Portsmouth is a CQC-regulated home-care agency in Portsmouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/03/2023

## Practical info

- Postcode: PO3 5QP
- Registered manager: Sawczuk, Wiktoria
- Local authority: Portsmouth
- Region: South East
- City: Portsmouth
- Last CQC check: 03/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Feedback actively sought from people, relatives and staff including 'Feel Good Friday' initiative to drive improvement.
  - Published: 2023-03-03
- Finding
  - Evidence: The registered manager worked closely with external professionals to support joined-up care.
  - Published: 2023-03-03
- Finding
  - Evidence: Incident investigations led to organisation-wide practice improvements, demonstrating effective learning from incidents.
  - Published: 2023-03-03
- Finding
  - Evidence: Safe recruitment practices in place including DBS checks, employment history review and references.
  - Published: 2023-03-03
- Finding
  - Evidence: Staff received regular supervision meetings with feedback, and spoke positively about management support.
  - Published: 2023-03-03
- Finding
  - Evidence: Quality assurance systems enabled the registered manager to identify trends and take timely action, resolving a previous breach of Regulation 17.
  - Published: 2023-03-03
- Finding
  - Evidence: Electronic medication administration records (EMARs) were monitored by care co-ordinators with alerts for missed medicines and regular competency assessments for staff.
  - Published: 2023-03-03
- Finding
  - Evidence: Risks to people were regularly assessed and reviewed with appropriate mitigation measures in place, resolving a previous breach of Regulation 12.
  - Published: 2023-03-03
- **governance** _(minor)_
  - Evidence: face to face staff meetings were only held for office staff... some said they felt face to face staff meetings would benefit them
  - Published: 2023-03-03
- **communication_with_families** _(minor)_
  - Evidence: I never know who is coming in, but I know them all and it doesn't matter... it would be good to know who is coming each time
  - Published: 2023-03-03
- **infection_control** _(minor)_
  - Evidence: The COVID-19 policy had not been updated to reflect the most up to date government guidance.
  - Published: 2023-03-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-03
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-03
- Finding
  - Using medicines safely
  - Published: 2023-03-03
- Finding
  - Staffing and recruitment
  - Published: 2023-03-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-03

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2023-03-03
- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-03-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-03
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2855103375

HomeCare Compass is an independent guide and is not affiliated with the CQC.