# Mulier Care

*Operated by Mulier Care Solutions Limited.*

Mulier Care is a CQC-regulated home-care agency in Erith.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/11/2019

## Practical info

- Postcode: DA18 4AL
- Registered manager: Dwamena, Linda
- Local authority: Bexley
- Region: London
- City: Erith
- Last CQC check: 30/Nov/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Communication needs
  - Published: 2021-10-30
- Finding
  - Privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Involvement in care decisions
  - Published: 2021-10-30
- Finding
  - Kindness and compassion
  - Published: 2021-10-30

### effective

- Finding
  - Staff training and supervision
  - Published: 2021-10-30
- Finding
  - Partnership working
  - Published: 2021-10-30
- Finding
  - Nutrition and healthcare access
  - Published: 2021-10-30
- Finding
  - Consent and Mental Capacity Act
  - Published: 2021-10-30
- Finding
  - Needs assessment
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: People were supported to access community activities and end of life wishes were documented and respected.
  - Published: 2021-10-30
- Finding
  - Evidence: People's communication needs were assessed and assistive technology was in place to promote independence.
  - Published: 2021-10-30
- Finding
  - Evidence: People were treated with kindness and compassion; privacy, dignity and independence were respected.
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported to access healthcare services and the provider worked in partnership with health professionals.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff sought consent before supporting people and the service worked within the principles of the MCA.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Activities and community access
  - Published: 2021-10-30
- Finding
  - Equality and diversity
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Staffing levels
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Safe recruitment practices
  - Published: 2021-10-30

### well_led

- Finding
  - Partnership working with external organisations
  - Published: 2021-10-30
- Finding
  - Staff engagement and culture
  - Published: 2021-10-30
- Finding
  - Leadership and management oversight
  - Published: 2021-10-30
- Finding
  - Quality assurance and monitoring systems
  - Published: 2021-10-30
- Finding
  - Record keeping and information governance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2853741974

HomeCare Compass is an independent guide and is not affiliated with the CQC.