# PHC Home Care Limited

PHC Home Care Limited is a CQC-regulated home-care agency in Harrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 19/03/2025

## Practical info

- Postcode: HA2 7HJ
- Registered manager: A-Kum, Evelyn
- Local authority: Harrow
- Region: London
- City: Harrow
- Last CQC check: 19/Mar/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Communication and Accessible Information Standard
  - Published: 2025-10-01
- Finding
  - Person-centred and compassionate care
  - Published: 2025-10-01
- Finding
  - Dignity and respect
  - Published: 2025-10-01

### effective

- Finding
  - Needs assessment and care planning
  - Published: 2025-10-01
- Finding
  - Consent and Mental Capacity Act compliance
  - Published: 2025-10-01
- Finding
  - Staff training and competency
  - Published: 2025-10-01

### Other

- Finding
  - Evidence: People were supported to have sufficient amounts to eat and drink with detailed care plan guidance
  - Published: 2025-10-01
- Finding
  - Evidence: Some care plans provided detailed information regarding people's care needs and how care workers should support them
  - Published: 2025-10-01
- Finding
  - Evidence: Individual communication needs had been assessed, enabling care workers to communicate with people appropriately
  - Published: 2025-10-01
- Finding
  - Evidence: People's capacity to make choices had been considered in line with the Mental Capacity Act 2005
  - Published: 2025-10-01
- Finding
  - Evidence: People told us care workers were kind, caring and respectful of their dignity
  - Published: 2025-10-01
- **person_centred_care** _(moderate)_
  - Evidence: Information contained in the assessments that was relevant to people's care was not always included in their care plans.
  - Published: 2025-10-01
- **record_keeping** _(moderate)_
  - Evidence: The provider did not always maintain accurate, complete and contemporaneous records relating to care delivery. We found that people's care records were not being audited.
  - Published: 2025-10-01
- **supervision_appraisal** _(moderate)_
  - Evidence: there was no evidence to show us that such checks were being carried out
  - Published: 2025-10-01
- **complaints_handling** _(moderate)_
  - Evidence: No complaints had been recorded at the service, even though people had spoken about concerns
  - Published: 2025-10-01
- **leadership** _(critical)_
  - Evidence: even though the provider had known since 2017, that they were in financial difficulties, in April 2018 they had still not drafted a recovery plan
  - Published: 2025-10-01
- **governance** _(critical)_
  - Evidence: whilst there was an internal audit system in place, we found this to be unreliable and irrelevant because shortfalls were either not addressed or identified
  - Published: 2025-10-01
- **incident_learning** _(moderate)_
  - Evidence: similar incidents had continued to occur because the service did not monitor calls on a routine basis to make sure they were completed
  - Published: 2025-10-01
- **staff_training** _(critical)_
  - Evidence: no evidence that care workers who had commenced working at the service since September 2017 had received training to support them in their roles
  - Published: 2025-10-01
- **care_planning** _(moderate)_
  - Evidence: care needs assessments had not yet been updated to include information about people's care needs and histories
  - Published: 2025-10-01
- **medication_management** _(critical)_
  - Evidence: there was no information in their care plans or assessments to indicate why this should be the case nor were there any risk assessments in relation to administration and management of medicines
  - Published: 2025-10-01

### responsive

- Finding
  - Complaints handling
  - Published: 2025-10-01
- Finding
  - Care plan completeness and personalisation
  - Published: 2025-10-01

### safe

- Finding
  - Incident recording and learning
  - Published: 2025-10-01
- Finding
  - Safeguarding and DBS checks
  - Published: 2025-10-01
- Finding
  - Staffing levels and missed/late visits
  - Published: 2025-10-01
- Finding
  - Risk assessment and management
  - Published: 2025-10-01

### well_led

- Finding
  - Leadership transparency and staff culture
  - Published: 2025-10-01
- Finding
  - Quality assurance and audit systems
  - Published: 2025-10-01
- Finding
  - Financial viability and governance
  - Published: 2025-10-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2851522047

HomeCare Compass is an independent guide and is not affiliated with the CQC.