# Link Community Care (Tottenham)

*Operated by Link Community Care Limited.*

Link Community Care (Tottenham) is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 23/12/2023

## Practical info

- Postcode: N17 9LJ
- Registered manager: Mukewa, Innocent
- Local authority: Haringey
- Region: London
- City: London
- Last CQC check: 23/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People's communication needs were considered during assessments.
  - Published: 2023-12-23
- Finding
  - Evidence: Staff understood how to promote choices for people and said they were led by what people wanted to do.
  - Published: 2023-12-23
- Finding
  - Evidence: Established staff spoke well of the manager, supervisions, and team meetings, and felt listened to.
  - Published: 2023-12-23
- Finding
  - Evidence: Some people spoke well of regular carers, noting they felt safe and were treated with respect.
  - Published: 2023-12-23
- Finding
  - Evidence: People said they received their medicines safely with completed electronic medicines administration records in place.
  - Published: 2023-12-23
- Finding
  - Evidence: Relevant employment checks including DBS were completed to promote people's safety with staff.
  - Published: 2023-12-23
- Finding
  - Evidence: Staff had a good understanding of what potential abuse could look like and knew to report concerns to the office and registered manager.
  - Published: 2023-12-23
- **cultural_competency** _(minor)_
  - Evidence: There were missed opportunities to make some people's care plans accessible to them if they did not speak English.
  - Published: 2023-12-23
- **communication_with_families** _(minor)_
  - Evidence: There was a lack of effective engagement with people and their relatives to seek their views.
  - Published: 2023-12-23
- **person_centred_care** _(minor)_
  - Evidence: Information about people's lives, interests and what was important to them was limited and not explored.
  - Published: 2023-12-23
- **end_of_life_care** _(minor)_
  - Evidence: The registered manager and management were not considering this aspect of people's lives unless they were actively at the end stage of their lives.
  - Published: 2023-12-23
- **complaints_handling** _(moderate)_
  - Evidence: Relatives told us they did not hear back from the office when they raised issues. Nor were they given the opportunity to make a formal complaint.
  - Published: 2023-12-23
- **consent_capacity** _(moderate)_
  - Evidence: The registered manager and management...had not understood the principles of the MCA when people had appointed a relative to make decisions on their behalf.
  - Published: 2023-12-23
- **staff_competency** _(moderate)_
  - Evidence: New staff who did not speak English well, they needed more support to understand their role and the people they were supporting.
  - Published: 2023-12-23
- **staff_training** _(moderate)_
  - Evidence: The registered manager and management had not received training for some years relevant to key aspects of their work. Such as safeguarding, writing good risk assessments and...MCA.
  - Published: 2023-12-23

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2023-12-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-23
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-12-23
- Finding
  - End of life care and support
  - Published: 2023-12-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-12-23

### safe

- Finding
  - Using medicines safely
  - Published: 2023-12-23
- Finding
  - Staffing and recruitment
  - Published: 2023-12-23
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-23
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-12-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-23

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-12-23
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2851361288

HomeCare Compass is an independent guide and is not affiliated with the CQC.