# Escoben Care Ltd

Escoben Care Ltd is a CQC-regulated home-care agency in Wallington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/05/2021

## Practical info

- Postcode: SM6 9AA
- Registered manager: Bonney, Esther
- Local authority: Sutton
- Region: London
- City: Wallington
- Last CQC check: 29/May/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-01

### Other

- Finding
  - Evidence: Open, person-centred leadership culture with visible, accessible management praised by both staff and service users.
  - Published: 2023-02-01
- Finding
  - Evidence: End-of-life care preparedness maintained through hospice training links despite no current EoLC recipients.
  - Published: 2023-02-01
- Finding
  - Evidence: Effective partnership working with occupational therapists, specialist nurses, district nurses and local authority.
  - Published: 2023-02-01
- Finding
  - Evidence: Cultural and spiritual needs recorded and respected in care plans, with staff going above and beyond to meet individual preferences.
  - Published: 2023-02-01
- Finding
  - Evidence: Registered manager provided on-call out-of-hours support and maintained continuity of care with consistent staff allocation.
  - Published: 2023-02-01
- Finding
  - Evidence: Strong recruitment practices including DBS checks, references, photographic ID and right-to-work verification.
  - Published: 2023-02-01
- Finding
  - Evidence: Medicines managed safely with staff competency assessments, spot checks, and no recording errors found during inspection.
  - Published: 2023-02-01
- Finding
  - Evidence: Robust safeguarding systems in place; staff trained regularly and understood reporting responsibilities to local authority and CQC.
  - Published: 2023-02-01
- Finding
  - Evidence: People and families reported high satisfaction, with relatives praising staff as 'so understanding and caring they look after [person's name] like one of their own'.
  - Published: 2023-02-01

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-01
- Finding
  - Using medicines safely
  - Published: 2023-02-01
- Finding
  - Staffing and recruitment
  - Published: 2023-02-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-01
- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2023-02-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2850930645

HomeCare Compass is an independent guide and is not affiliated with the CQC.