# Worth Valley Care Services Ltd

Worth Valley Care Services Ltd is a CQC-regulated home-care agency in Keighley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/06/2023

## Practical info

- Postcode: BD22 8LR
- Registered manager: Cooper, Janine
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Keighley
- Last CQC check: 22/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: No formal complaints had been made to the service in the last year and people felt listened to when raising issues.
  - Published: 2023-06-24
- Finding
  - Evidence: Staff worked in partnership with people, relatives and health and social care professionals to provide good outcomes.
  - Published: 2023-06-24
- Finding
  - Evidence: The registered manager had established a positive and inclusive staff culture with very positive feedback from staff and people.
  - Published: 2023-06-24
- Finding
  - Evidence: Infection prevention and control procedures were in place, regularly reviewed, and staff had adequate PPE.
  - Published: 2023-06-24
- Finding
  - Evidence: Staff understood how to protect people from abuse and safeguarding procedures were in place.
  - Published: 2023-06-24
- Finding
  - Evidence: People told us they felt safe with staff and were complimentary of the care they received.
  - Published: 2023-06-24
- Finding
  - Evidence: Sufficient staff employed to ensure people received consistent care; staff usually arrived on time.
  - Published: 2023-06-24
- **staff_competency** _(critical)_
  - Evidence: Recruitment processes were not robust as appropriate checks had not always been completed before staff started employment. No interview records were completed.
  - Published: 2023-06-24
- **safeguarding** _(critical)_
  - Evidence: We saw one safeguarding incident which had been investigated and reported to the local authority but had not been reported to CQC.
  - Published: 2023-06-24
- **incident_learning** _(critical)_
  - Evidence: Incidents were not consistently identified, recorded or acted on to ensure people's safety. Incidents were not consistently analysed to ensure lessons were learned.
  - Published: 2023-06-24
- **governance** _(critical)_
  - Evidence: Audits of care records were not completed. Checks of daily notes assessed the font type and pen colour staff used but did not check appropriate care had been provided.
  - Published: 2023-06-24
- **staff_training** _(moderate)_
  - Evidence: 1 staff member had not received updates to their medication or safeguarding training since 2019. The registered manager's training was not up to date.
  - Published: 2023-06-24
- **record_keeping** _(moderate)_
  - Evidence: Some care records were not dated so it was not clear which version should be followed. We identified areas for improvement across all of the care records we reviewed.
  - Published: 2023-06-24
- **care_planning** _(critical)_
  - Evidence: People's care plans were not always accurate and did not reflect the care and support required to meet their needs and keep them safe.
  - Published: 2023-06-24
- **medication_management** _(critical)_
  - Evidence: 1 person's MAR showed they had been given a medicine daily for 6 days when it was prescribed to be given weekly.
  - Published: 2023-06-24

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-24
- Finding
  - Using medicines safely
  - Published: 2023-06-24
- Finding
  - Staffing and recruitment
  - Published: 2023-06-24
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-06-24

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-24
- Finding
  - Continuous learning and improving care; governance and quality performance
  - Published: 2023-06-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-284382921

HomeCare Compass is an independent guide and is not affiliated with the CQC.